About Us

voco Dubai Monaco, The Heart of Europe is a premium lifestyle adult only party hotel under IHG Hotels & Resorts located on the World Islands Dubai, offering a vibrant dining experience driven by quality, consistency, and creativity. Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

The Porter is responsible for receiving, unloading, handling, inspecting, and distributing all goods and supplies delivered to the hotel through the receiving area and barge operations. The role ensures that all incoming deliveries are handled safely, accurately, and efficiently, in accordance with hotel procedures and security standards. The Porter supports the receiving and stores operations by verifying deliveries, assisting with the movement of goods, maintaining cleanliness and organization of the receiving area, and ensuring that all items are delivered to the appropriate hotel departments in a timely manner.

Key Responsibilities

Goods Receiving & Barge Operations • Receive and unload incoming goods, supplies, and materials delivered to the hotel through barge operations. • Assist in the loading and unloading of deliveries from barges, boats, and other transportation vehicles. • Ensure all incoming goods are handled carefully to prevent damage, loss, or contamination. • Check delivered items against delivery notes, purchase orders, and receiving documents. • Verify the quantity, condition, and general quality of received goods. • Immediately report damaged, missing, incorrect, or excess items to the Receiving Supervisor. • Ensure all deliveries are transferred safely from the barge receiving area to the designated receiving or storage locations. • Coordinate with the Receiving, Purchasing, and Stores teams to ensure smooth delivery operations. • Ensure deliveries are received only from authorized suppliers and according to hotel procedures. • Assist in prioritizing urgent deliveries and perishable goods to ensure timely handling.

Goods Handling & Distribution • Transport received goods to the appropriate hotel departments, stores, and designated storage areas. • Assist in the distribution of food supplies, beverages, operating equipment, housekeeping materials, and other hotel supplies. • Handle goods carefully, particularly fragile, perishable, and high-value items. • Ensure proper handling and segregation of food items, chemicals, and other materials. • Use appropriate handling equipment, including trolleys, pallet jacks, and other material-handling tools. • Ensure goods are delivered to the correct departments and authorized personnel. • Assist with the movement of heavy and bulky items while following proper manual handling procedures. • Support interdepartmental transfers of goods and materials when required.

Safety, Security & Compliance • Follow all hotel health, safety, security, and operational procedures during receiving and handling activities. • Ensure safe working practices when loading and unloading goods from barges. • Wear appropriate personal protective equipment (PPE) when performing assigned duties. • Maintain awareness of potential hazards around the barge, waterfront, loading areas, and receiving dock. • Ensure proper handling and storage of hazardous materials in accordance with hotel procedures. • Immediately report accidents, injuries, unsafe conditions, or suspicious activities to the supervisor. • Ensure that unauthorized individuals do not access the receiving and storage areas. • Follow proper hygiene and food safety standards when handling food and beverage deliveries. • Maintain accurate delivery handover records as required.

Receiving Area & Equipment Maintenance • Maintain cleanliness, order, and organization of the barge receiving area and loading/unloading zones. • Ensure receiving areas, walkways, and access points remain clear and free from obstructions. • Keep trolleys, pallet jacks, and other handling equipment clean and in good working condition. • Report damaged equipment, maintenance issues, or operational concerns to the supervisor. • Assist in proper waste disposal and removal of packaging materials. • Ensure all goods are placed in designated areas without blocking emergency exits or access routes. • Support regular cleaning and housekeeping activities within the receiving and storage areas.

Coordination & Departmental Support • Coordinate with the Receiving Supervisor, Storekeepers, Purchasing team, and other hotel departments to facilitate smooth delivery operations. • Communicate any delivery delays, discrepancies, or operational challenges promptly. • Assist suppliers and delivery personnel in identifying designated unloading and receiving areas. • Support the Engineering, Food & Beverage, Housekeeping, and other departments with the movement of supplies and equipment. • Maintain professional and courteous communication with suppliers, colleagues, and delivery personnel. • Ensure minimal disruption to hotel operations during receiving and distribution activities.

General Responsibilities • Maintain confidentiality and professionalism when handling hotel information and deliveries. • Perform any other duties assigned by the Receiving Supervisor, Cost Controller, or hotel management. • Demonstrate IHG service behaviors and luxury hospitality standards at all times. • Maintain professional grooming and appearance in accordance with hotel standards. • Participate in training sessions, wellness workshops, and departmental meetings. • Work collaboratively with the Receiving and other hotel teams to achieve departmental goals and operational efficiency. • Promote the hotel's sustainability initiatives, including responsible waste management and minimizing packaging waste wherever possible.

Required Qualifications • High school diploma or equivalent qualification. • Previous experience in goods receiving, loading and unloading, warehouse operations, or general portering is preferred. • Experience in hotel receiving operations or barge delivery operations is an advantage. • Basic understanding of delivery notes, goods receiving procedures, and stock handling is preferred. • Physically fit and capable of handling manual loading, unloading, and movement of goods. • Knowledge of safe manual handling practices and workplace safety procedures. • Ability to operate basic material-handling equipment, such as trolleys and pallet jacks. • Basic communication skills in English; additional languages are an advantage. • Good teamwork, reliability, and time management skills. • Ability to work flexible shifts, including weekends and public holidays, depending on hotel operational requirements.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Note: voco Dubai Monaco, The Heart of Europe is located on the World Islands Dubai and involves a 30-minute daily boat ride from & to Dubai city & island.