Role Summary

Are you passionate about delivering exceptional payroll and HR services while building strong relationships with customers?

We are looking for a Service Delivery Manager to join our Finnish Service Delivery team. In this role, you will act as a trusted advisor and primary point of contact for our customers, ensuring high-quality service delivery, operational excellence, and customer satisfaction. Zalaris is a leading provider of Human Capital Management (HCM) solutions and payroll services in Europe, helping organisations transform HR and payroll through innovative technology, deep domain expertise, and high-quality service delivery.

Your Responsibilities

- Act as the primary point of contact for customer stakeholders, ensuring excellent customer service and high-quality service delivery. - Coordinate payroll service delivery and collaborate with payroll specialists across our local, nearshore, and offshore delivery centres. - Develop a solid understanding of customers' payroll processes and business needs. - Ensure compliance with agreed service levels, quality standards, and operational procedures - Manage customer service financials and support budget planning activities. - Support payroll system changes, testing activities, deployments, and continuous service improvements. - Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed. - Maintain efficient and professional communication with both customers and internal stakeholders. - Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation. - Participate in local management activities and contribute to service development initiatives and planning.

Your Experience and Skills

- Experience within Payroll, HR Services, Service Delivery, Customer Success, or related environments. - Knowledge of payroll processes and experience working with modern Payroll and HR technologies, such as SAP HCM, SuccessFactors, Workday, or similar solutions. - Strong customer service, relationship management, and stakeholder management skills. - Excellent problem-solving and decision-making abilities. - Strong organisational, prioritisation, and time management skills. - Interest in process improvement, modern technologies, and innovative ways of working. - Fluent Finnish and strong written and spoken English skills. - Bachelor's or Master's degree in Finance, Accounting, Business Administration, Human Resources, or a related field.

What we offer

- Competitive compensation and benefits package. - An international working environment in a successful and growing European HR and Payroll services company. - The opportunity to work with leading organisations and high-profile customers across multiple industries. - Exposure to modern Payroll and HR technologies, process improvement initiatives, and innovative ways of working. - Flexible working arrangements.. - A supportive and collaborative company culture where knowledge sharing and continuous learning are encouraged.