Job Description:
Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.
The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.
Tasks include, but are not limited to:
- Compliance documentation
- Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
- Service Level Agreement monitoring
- Access & identity monitoring
- Coordinating (but not performing) server and database patches
- Incident troubleshooting
- Small enhancements/configuration changes to software
- Coordinating software management
- Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
- Collecting & Processing Demands from Business Users
- Performing Incident & Problem Management
- Performing Change Management
- Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
- Decommissioning (Retiring) systems
- Coordinating System Archiving
- Coordinating the onboarding of systems from functional areas to the EOC
- Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
- Communicating system transition results back to the EOC reporting team
Skills:
- Must be customer oriented
- Must be well organized and methodical
- Must have excellent communication skills both written & verbal
- Must be able to work successfully on a team
- Must have Excellent English speaking, reading & writing skills
- Other languages such as German, Japanese, Mandarin, Spanish a plus
- Must be able to present information effectively
- Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
- A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
- Working knowledge of:
- Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
- Data transformation and modelling using Snowflake and dbt
- Good to have knowledge of data integration tools (Snaplogic)
- Python and SQL (advanced)
- Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments
- CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)
Experience:
- 2+ years working as System Lead or Similar
- Good Understanding of assigned application and system lead support service tasks
- Understanding and experience working with Hardware, software, networking and databases
- Proven work experience in an IT technical support or similar role
- Experience working in a regulated environment is a plus
- Experience working in a multicultural diverse environment
What do We offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#OMEGA Location:Remote - SpainBrand:OmegaTime Type:Full timeContract Type:Permanent
