Job Description

At , we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.

We’re looking for smart and driven DevOps Engineers to help scale our platform. You have experience with AWS infrastructure and beyond and have seen a couple (or more) different ways to do it. You are fully bought into IaC (Infrastructure as Code), have used one of the popular tools (Terraform, CloudFormation, etc), and are excited to help us evolve our infrastructure automation.

You have a product mindset and have a history of working with application developers, Quality Engineers, and Security & Compliance teams to understand their needs, prioritize them, and deliver DevOps solutions that address those. You use AI coding tools daily, and like everything else you ship, you trust the output only as far as you've verified it. You are also data driven and use metrics to drive your decisions.

You are capable of juggling many tasks involving future projects, support requests, and SRE duties — including being a primary responder to production incidents, since compliance limits production access on many systems to DevOps.

Our team is growing but we’re not a big company. We work collaboratively, move fast (we deploy to production many times a day), and we value technical quality. If you are excited about the challenge of building a platform that powers an incredible product while working alongside a great engineering team, we’d love to hear from you!

the jobwhat you will do

Be an active member of the DevOps team
Work with a product mindset where the rest of Engineering are your customers
Collaborate with teammates to continuously improve the ways you and your team work
Design & implement DevOps solutions using a modern toolset
Use metrics and data to drive communication and decisions
Be responsible for the platform stability and help inform application architecture decisions in that context
Actively partner with AppEng to support production incidents
Deliver platform changes in an iterative way and with no downtime
Work with the Principal DevOps Engineer, VP of Compliance, and Chief Architect on defining & adopting security best practices & solutions
Be a part of our on-call rotation

what you need to have

4-6 years experience in any engineering role
At least 2 years of experience in a DevOps engineer role specifically
Expertise with designing, creating, and managing AWS infrastructure
Expertise with using IaC tools (Terraform, CloudFormation, Ansible, etc) to manage cloud infrastructure
Experience using AI coding tools to improve ops automation without compromising security or reliability
Experience with Linux, shell scripting, and a scripting language
Experience with modern tools like Docker, GitHub, CircleCI/RWX, etc
Understanding of how DevOps design influences, enables, and constrains application architecture and SDLC
Experience with observability tools (logs, metrics, tracing), troubleshooting, monitoring, and alarming
Solid understanding of security principles and how to design with security-first approach

This position is open to candidates who are legally authorized to work in the United States and who will be located in the US by their start date.

Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.

About

is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

It doesn't stop there. When you join the team, you will get:

A strong and competitive compensation package with a built-in bonus and equity program.
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
An education stipend to support your growth & development, and a remote work stipend.
A company that is open and transparent with our team. You will know what is happening and why it matters.

is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.

When you apply at , we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.

participates in the E-Verify program in certain locations, as required by law.

Location Flexibility: is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.

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