Remote E-commerce Support Specialist

Job Summary:

We are seeking a proactive and customer-focused Remote E-commerce Support Specialist to support an Amazon-based kitchen products business. The ideal candidate is outgoing, tech-savvy, and confident communicating with customers while resolving issues and supporting day-to-day operations. This role requires a strong understanding of the company's products and brand, excellent problem-solving skills, and the ability to thrive in a structured, fast-paced ecommerce environment. The successful candidate will play a key role in customer communication, issue resolution, account support, and overall operational efficiency.

Key Responsibilities:

• Respond to client inquiries, issues, and complaints.
• Make outbound calls to resolve customer concerns.
• Develop a strong understanding of the company's brands and products.
• Support account management and daily operations.
• Assist with customer service and ecommerce-related tasks.
• Maintain accurate records of customer interactions and account updates.
• Collaborate with internal teams to ensure timely issue resolution.
• Monitor customer requests and follow up to ensure satisfactory outcomes.
• Perform other duties related to the position as assigned.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Excellent professional and communication skills.
• Technical Lead experience with relevant Amazon experience or similar hands-on expertise.
• Strong sales experience with a willingness to perform client outreach.
• Account management experience is required. 
• Outgoing, energetic, and professional with a customer-focused approach.
• Strong negotiation, problem-solving, and critical-thinking abilities.
• Confident and assertive, with the ability to handle challenging situations and stand firm when necessary.
• Tech-savvy, and able to quickly learn new systems, processes, and technical concepts.
• Comfortable speaking with customers and resolving issues in a professional manner.
• Strong sense of ownership, accountability, and responsibility.
• Experience using CRM systems.
• Experience with ERP systems is a strong plus.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Ability to quickly learn new systems, software, and workflows.
• Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
• Positive attitude and the ability to learn and adapt quickly.
• Ability to understand and follow established processes accurately with minimal supervision.
• Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
• Interested in long-term career opportunities.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Great work environment with potential for growth.