Billing Operation Specialist

is looking for a Billing Operations Specialist to join our Finance & Accounting team. In this role, you will support end-to-end billing operations by preparing and reviewing monthly invoices, validating billing data against client agreements and purchase orders, monitoring billing schedules and client SLAs, performing reconciliations, supporting collections and resolving billing matters with clients and internal teams. You will also help maintain accurate documentation, reporting and compliance with billing controls.

Main responsibilities:

• Assist with being a point of contact between Financial Operations, Operations, Clients, and Accounting on day-to-day billing matters, assisting with issue resolution and ensuring clear, timely communication.
• Assist with the preparation and review of monthly invoices within delegated authority, ensuring accuracy against client agreements and internal policies.
• Assist with the monthly billing calendar and client SLAs, proactively monitoring progress, identifying potential risks, and suggesting actions needed to ensure deadlines are met.
• Review and analyze monthly reports from NetSuite and other billing systems, validating completeness and accuracy, investigating discrepancies, and summarizing key findings for managers.
• Assist and lead junior billing operations specialists with monthly reconciliation of client billings and related balances, providing variance analysis, ensuring proper documentation, and assisting with final reconciliations.
• Assist with the operational aspects of collections, payment portals, and other receivable activities, reviewing and collaborating with internal stakeholders to improve efficiency and effectiveness.
• Own respecting billing governance by monitoring that all invoices and supporting documentation are delivered, saved, and, where required, uploaded into third-party portals on time and in line with control standards.
• Assist in drafting and following guidelines and processes for receiving, logging, and reconciling client Purchase Orders, ensuring alignment between POs, contracts, and invoices and resolving discrepancies with Sales and Operations.
• Coordinate and prioritize ad-hoc reporting requests, ensuring data accuracy, consistency of output, and alignment with business needs before delivery to internal and external stakeholders.
• Identify and suggest opportunities to improve billing and receivables processes, controls, and documentation, and provide suggestions regarding the implementation of agreed enhancements.
• Ensure adherence to company procedures, work instructions, and SOX/compliance requirements related to billing and receivables and contribute to keeping process documentation up to date.

Requirements:

• Associate Degree in Accounting or related business degree preferred, or equivalent work experience and/or training
• Experience collecting receivables in the medical/pharma sector desired
• Excellent computer skills
• Excellent time management and organizational skills
• Ability to work independently and exercise sound business judgment
• Strong verbal and writing abilities
• Strong attention to detail
• Ability to work under pressure and meet deadlines
• Team player with a positive, can-do attitude

Experience:

• 1+ years of experience in a corporate finance environment focusing on revenue accounting for a SaaS company with multiple element arrangements.