Field Operations is primarily responsible for collecting data in support of NORC studies, in a timely and efficient manner, while meeting the highest standards for quality and integrity. Field collaborates across research areas, support departments to coordinate project plans, and ensure appropriate resources are applied to achieve data collection success.

• Supervise Field Interviewers and their data collection activities (usually 6-18 depending on project requirements.)

• Manage all project field data collection tasks within a geographical area.

• Provide guidance when problems arise; interpret and clarify data collection procedures.

• Develop strategies during all project phases to include overall fielding plans, travel, cost and Production and project shutdown. Assign and re-assign (or re-distribute) cases to interviewing staff.

• Motivate field interviewers and make data driven decisions using a variety of reports.

• Give work related performance and quality feedback to interviewing staff.

• Conduct Field Interviewer training including telephone training, in-person training, refresher training during project, and other training deemed necessary by project.

• Assist with interviewer recruiting tasks, writing, and reviewing project materials, mentoring the interviewing staff, and other relevant tasks as directed by the Regional Manager.

• Occasionally serve as an interviewer, with responsibilities including but not limited to gaining cooperation from groups of respondents, listing segments, conducting interviews, and other additional tasks required by a project.

• Must be at least 18 year of age.
• High School Diploma or GED. Bachelor’s degree preferred.
• Prior NORC Field Manager experience preferred.
• Must have experience managing and mentoring staff.
• Strong interpersonal and communication skills both in person and on the telephone, and experience in team building and development.
• Ability to work a flexible, full time schedule, including evenings and weekends.
• Must be comfortable contacting people in-person at their home, often without notice.
• Able to lift and carry up to 10 lbs. up and downstairs as needed.
• Valid driver’s license, automobile insurance, and access to reliable transportation.
• Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

The pay range for this position is $26.92 - $40.38, depending on experience and geographic area.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:

NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate’s placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs.