is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.

is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Serve as the main point of contact for a portfolio of client accounts
  • Lead client onboarding and ensure a smooth start
  • Run regular check-ins and business reviews with client stakeholders
  • Monitor account health, satisfaction, and risks, and act early
  • Identify upsell and expansion opportunities and partner with sales
  • Coordinate with internal teams to deliver on client expectations

Requirements

• 3+ years of experience in account management, client success, or client services
  • Excellent spoken and written English, confident with U.S. executives
  • Strong relationship-building and problem-solving skills
  • Experience with CRM tools such as HubSpot or Salesforce
  • Highly organized, able to manage multiple accounts at once
  • Availability to work U.S. business hours
  • Based in Mexico, with a reliable home office setup and stable internet connection

Nice to Have

• Experience in SaaS, agency, or outsourcing environments
  • Experience managing renewals or upsells

• Fluency in SpanishBenefits

• We offer health insurance for contractors

• Holiday Extra Pay

• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.