Zoho One Expert

• Support the overall operational success of the organization by supporting our team and members’ needs
• Work closely with the Operations Manager to evaluate and improve the efficiency of our systems and workflows
• Assist with operational tasks related to live launch events (4-5 times per year)
• Send program evaluation surveys to members and report on results
• Upload audio/video files and content to membership site
• Maintain our member database and assist with members on-boarding and off-boarding
• Maintain program and team calendars
• Take notes during meetings and post share with the team
• Create and schedule emails to members and alumni
• Mention the code word “Results Driven Success” in the last application question
• Create and maintain company SOPs and create training materials as needed
• Schedule posts in multiple Facebook groups
• Manage database of member testimonials and other company assets
• Create basic graphics according to brand guidelines in Canvas
• Attend company workshops and live events (virtually) as well as bi-annual team retreats
• Manage tasks and projects as they arise - rolling up your sleeves to get it done
• Proofread and edit copy for accuracy and incorporation of program changes
• Create and update automations
• Respond to member and team inquiries in the Support email inbox
• Troubleshoot issues that arise with curiosity, calm and collaboration
• Other tasks to support the Operations Team

• Reliable internet connection
• Reliable and distraction-free work environment
• Travel twice a year for team retreats (one international)

• 3+ years Operations / Virtual Assistant / Administrative / Executive Assistant experience
• Fluency with Zoho Sheets / Excel (comfort with learning new advanced spreadsheet skills)
• Experience Zoho Click or other messaging platform
• Comfortable with systems and online technology / social media
• Strong verbal and written communication skills; must be fluent in English
• Strong interpersonal skills
• Organizational skills, and the ability to time-block, prioritize and meet deadlines with minimal supervision

• Ownership -you take responsibility for your role in the growth of the company
• Resourcefulness- you seek to figure things out on your own before asking for help
• Continuous Improvement- We make choices and pursue goals that help us grow as team members and help our company grow as an organization
• Results DrivenService- we are obsessed with member results and providing the service that gets them there; we have one common vision within the company and know that providing amazing service is what brings results
• Support- we help one another and members no matter what department or role, with a smile and a desire to help truly
• Personal Touch- We go above and beyond to make members of our program feel valued and
• Authenticity- We don’t sugarcoat things; we tell it like it is, but in a way that meets the above values

• Prolonged periods sitting at a desk and working on a computer

Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. If your experience is close to what we’re looking for, please consider applying.