XTN-76D2245 | KNOWLEDGE BASE MANAGER

We’re looking for a Knowledge Base Manager to join Zoom’s Knowledge Base team. The Knowledge Base Manager is responsible for leading a team of technical writers who produce high-quality SaaS product administration, maintenance, and billing documentation for customers. This is a hands-on people manager role, leading and coaching technical writers across multiple shifts in a remote environment to ensure content is accurate, consistent, and delivered on time to support customer self-service and support readiness. This up-and-coming leader will leverage AI-assisted tools to improve content quality and efficiency while maintaining strong editorial and quality standards. This ideal candidate will balance accountability with coaching, collaboration, and clear goals to cultivate top performers and deliver quality content.