V104C - Family Law Intake Coordinator

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Job Description:

Join as an Intake Specialist and become the welcoming first point of contact for individuals seeking family law support. In this role, you will answer incoming calls, gather essential information, assess prospective clients, and schedule consultations while ensuring every interaction is handled with empathy and professionalism. You will help maintain accurate client records and create an organized intake experience that allows the legal team to respond effectively to each inquiry. This opportunity is ideal for someone who communicates clearly, pays close attention to details, and understands the importance of honesty and confidentiality. If you enjoy helping people, working collaboratively, and managing a steady volume of client conversations, you can make a meaningful daily impact in this role.

• Monthly Compensation Range: $1,142 to $1,220 USD

Responsibilities include, but are not limited to:

• Communicate clearly and compassionately with individuals who may be experiencing sensitive family situations.

• Protect confidential client and prospective client information.

• Identify missing or incomplete intake information and obtain the necessary details.

• Maintain consistent availability throughout the established working schedule.

• Use RingCentral to manage incoming and outgoing telephone communications.

• Provide callers with clear information regarding next steps in the consultation process.

• Collaborate with paralegals, legal assistants, attorneys, and administrative team members.

• Follow up on prospective client inquiries when requested.

• Support additional intake and client service tasks as assigned and appropriately trained.
• Answer approximately 30 to 40 incoming calls each day in a professional, friendly, and timely manner.

• Ask appropriate intake questions to understand each caller’s needs and circumstances.

• Enter caller and prospective client information accurately into Lawmatics.

• Maintain complete, organized, and current intake records.

• Vet prospective clients according to the firm’s established criteria and procedures.

• Schedule consultations based on attorney availability and established scheduling procedures.

• Serve as the first point of contact for prospective clients seeking family law services.

• Listen carefully to callers and gather the information required for the intake process.

Requirements: • Full time remote position

• Working hours: Monday through Friday, 8:30 a.m. to 5:30 p.m. EST
• Location and time zone supported: Maryland, Eastern Standard Time
• Language requirement: Advanced spoken and written English

• Spanish is not required

• Approximately 30 to 40 incoming calls per day
• Previous intake, customer service, reception, lead qualification, or client facing experience is required
• Previous experience using a customer relationship management platform is preferred
• Experience in a law firm or family law environment is preferred but not required
• Ability to gather and document sensitive information accurately
• Ability to maintain confidentiality and exercise sound judgment
• Reliable availability throughout the established working schedule
• Strong internet connection and a professional remote workspace

• Required software and tools: ◦ Lawmatics ◦ RingCentral
Required Skills
• Advanced English communication• Clear and professional speaking skills• Active listening• Client intake• Telephone communication• Customer service• Client information gathering• Lead qualification• Consultation scheduling• CRM data entry• Accurate recordkeeping• Attention to detail• Empathy• Emotional intelligence• Professional judgment• Confidentiality• Honesty and integrity• Team collaboration• Organization• Time management• Adaptability• Reliability• Accountability• Multitasking• Service oriented mindsetWork Shift:8:30 AM - 5:30 PM [EST][EDT] (United States of America)Languages:English

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.