V104 - Bilingual Client Intake Coordinator

For ambitious, culturally diverse, curious minds seeking booming careers, unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Responsibilities include, but are not limited to:

• Capable of converting leads into scheduled consultations through strong communication and professionalism.
• Enter and update lead and client information in the CRM or case management system
• Process payments over the phone while handling sensitive data securely
• Assist current clients with basic updates, scheduling, and routing needs
• Follow up with warm leads and callbacks
• Conduct initial intake calls and gather relevant case information accurately
• Perform outbound follow-up calls to leads and missed inquiries
• Guide potential clients through the consultation and hiring process

• Schedule consultations with attorneys

• Answer inbound calls from prospective and current clients during after-hours coverage
• Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups
• Coordinate lead handoff and provide updates to the daytime intake team

Requirements:

• Strong verbal and written communication

• Sales Background

• Prior experience as a Legal Intake or Intake Specialist
• Prior experience in a law firm environment

• Client service-focused mindset

• Strong organizational and follow-up skills
  • Time management and reliability
  • Comfort handling confidential and sensitive information
  • Ability to work independently after hours

• Wednesday - Friday 2:00 PM - 11:00 PM - EST Saturday - Sunday 10:00 AM – 7:00 PM - EST Work Shift:Languages:English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.