The UX/UI Designer is responsible for creating intuitive, user-centered designs for healthcare SaaS applications. This role collaborates with cross-functional teams—including product managers, engineers, and clinicians—to deliver innovative solutions that enhance user experience and align with strategic goals.

Key Responsibilities:User-Centered Design & Research

• Conduct user interviews, usability testing, and persona development
• Apply empathy-driven design thinking to healthcare workflows
• Translate research insights into actionable design improvements

Prototyping & Interaction Design

• Create wireframes, mockups, and high-fidelity prototypes using tools like Figma and Adobe XD
• Design user flows and interaction models that support clinical and administrative tasks
• Iterate designs based on feedback from users and stakeholders

Design Systems & Consistency

• Build and maintain design systems and component libraries
• Ensure consistency across products through reusable components and style guides
• Collaborate with engineering to align design libraries with code libraries

Cross-Functional Collaboration

• Partner with product managers, developers, and stakeholders to align design with business strategy
• Facilitate workshops and iterative design sessions to co-create solutions
• Communicate design rationale and user needs effectively across teams

Accessibility & Compliance Awareness

• Design for accessibility following WCAG standards
• Ensure UI components meet usability and legal standards for diverse user populations
• Incorporate healthcare compliance requirements such as HIPAA into design decisions

Required Qualifications:

Education & Experience Guidelines

• Bachelor’s Degree in relevant field
• 1-3 years of relevant work experience
• Proficiency in design tools: Figma, Sketch, Adobe XD
• Strong understanding of UX principles, accessibility, and responsive design
• Experience in agile development environments
• Excellent communication and collaboration skills
• Ability to translate complex requirements into user-friendly designs
• Occasional travel may be required.

Other Knowledge, Skills, Abilities or Certifications:

• Familiarity with healthcare compliance standards (e.g., HIPAA)
• Experience with design systems and component libraries
• Knowledge of HTML/CSS and front-end development practices
• Certification in UX design or related field
• Experience with data visualization and dashboard design

9 Behaviors by Level:

Executing and Contributing

Customer Obsessed: Understands the customer’s needs through observation, questioning and going to Gemba.

Strategic: Uses data to make informed decisions while anticipating future trends and aligning actions with organizational goals.

Innovation for Impact: Proactively explores new perspectives and experiments to solve day-to-day problems.

Inspiring: Understands how their work contributes to the organization’s purpose.

Builds Extraordinary Teams: Actively fosters collaboration by contributing positively, supporting shared goals, helping others succeed, and celebrating team achievements together.

Courageous: Shows strength through action—moves quickly toward goals, embraces uncertainty, speaks up, and perseveres through challenges with confidence and integrity.

Delivers Results: Sets high standards and consistently delivers by focusing priorities and overcoming obstacles, and upholding organizational values.

Adaptable: Applies rigor by working thoroughly and following processes without cutting corners while remaining adaptable.

Lead with FBS: Goes to Gemba—observes real-world processes, not just meetings. Embraces FBS by applying its fundamentals to improve work, engage in kaizen, and continuously grow knowledge and usage.