Role Title: Usability Tester

Role Type: Contractor

Location: Remote

Time Commitment: 5-10 hours/week, short-term project

is looking for Plain-Language Usability Testers to help evaluate and improve AI systems that answer questions about government services. You’ll read short questions and answers and tell us what is easy to follow and where it gets confusing. There are no wrong answers, and your honest reaction is what helps. No AI or technical background is needed.

What You’ll Do

1. Read short questions and answers on government services.
2. Tell us where you felt confused, lost, or stuck, in your own words.
3. Say what was easy to follow and what was not.
4. Suggest simple changes that would make something clearer.

Who We’re Looking For

1. Adults who do everyday tasks on a phone or the web, even basic ones
2. Patient with step-by-step reading
3. Honest, specific feedback
4. US-based

Nice to Have

1. Living in a rural or smaller community. We want a mix of regions.
2. Past experience giving feedback or testing products or services