Key Responsibilities • Develop and implement after-sales strategies, service policies, standard processes and performance targets in UK&IE. • Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards. • Coordinate daily after-sales operations, including Appliance fitting, repair, spare parts availability and escalated customer cases. • Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement. • Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.

Your Profile • Bachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field. • 5 years+ experience in after-sales operations or service network management, preferably within the home appliance industry. • Good understanding of washing machines, refrigerators and air-conditioning products, including Appliance fitting and repair processes. • Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage. • Fluent English with strong communication and cross-cultural collaboration skills. Proficiency in Chinese is an advantage. • Experience with ERP, CRM or field-service management systems. • Valid Category B driving licence is an advantage

Working Conditions • Permanent, full-time position. • Primarily office-based, with regular travel to authorized service centers across UK&IE if needed. • Working arrangement: Office-based