Training Associate IIIRemote, MalaysiaWhat you get:

• Full-time employment with benefits day one including paid holidays
• Paid Training
• Fully remote position

Requirements:

• Must be at least 18 years of age or older
• 6-month contract possible for conversion
• Preferably a high school diploma and above
• Must be able to submit a background check and drug test
• Must be able to work 8 hours daily from 8PM to 5AM, Mon to Fri on night shift supporting U.S. time zone

Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration

• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)

• Make certain client standard operating procedures, processes and service level agreements are maintained

• Identify and trouble shoot discrepancies and issues

• Escalate issues to Manager for resolution

Qualifications:

• Entry level for Bachelor’s degree or 2 years of successful working experience in:

  • A learning organization

  • Training administration (preferred but not required)

  • Customer service

• Knowledge of and experience with learning management systems (preferred but not required)

• Experience in Microsoft Office suite

• Team-oriented but self-motivated and able to work with minimal supervision

• Demonstrated attention to detail, strong quality focus, and well organized

• Successful prioritization of work requirements and multitasking, as necessary

• Analytical and problem-solving skills

• Client focused to build and maintain professional working relationships

• Ability to remain flexible and adaptable to constant change

• Effective oral and written communication skills with clients, leadership and team members

Job Requirements:

• Good communication skills (English)
• Must be able to perform a dual role in data processing and technical helpdesk support
• Good experience on Microsoft Excel & other Microsoft applications
• Fresh graduates are encouraged to apply and training to be provided