Technical Research Administrator- Insurance- Total Loss- Remote within US

provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

About the Role At , accurate content is what makes our customer-facing application trusted. In this role, you'll partner with internal teams to research regulatory and business requirements, turn those findings into application content, and keep it accurate, current, and working as intended. You'll also own quality assurance and escalated support so every user has a high-quality experience.

What You'll Do

• Track regulatory updates and communicate changes through revised reference materials and documentation.
• Research regulatory requirements and create and maintain detailed business and compliance requirements documentation.
• Partner with internal teams to validate regulatory information and ensure it aligns with applicable laws, regulations, and company policies.
• Support audits, inspections, and compliance reviews with accurate, readily available documentation.
• Implement configuration changes using functional language based on business requirements, and maintain related code development documentation.
• Spot opportunities to simplify workflows, remove bottlenecks, and improve speed, quality, and application efficiency.
• Perform manual and automated QA, verifying research and confirming business rules work consistently in practice.
• Provide escalated application support for assigned products.
• Lead customer setup and configuration, and join client demos as needed.

What You Bring

• An associate degree or vocational training in business, computers, or a related field, or equivalent work experience directly related to this role.
• 3+ years in technical application support, total loss research, or a comparable role.
• Advanced Excel skills, including writing complex formulas and logic, plus light SQL experience.
• Strong research skills and exceptional attention to detail.
• The ability to work independently and manage your own priorities to meet deadlines.
• A proactive mindset: you take initiative and aren't afraid to speak up with questions or ideas.
• Respectful, constructive communication, even when things get challenging.
• Flexibility as priorities shift, and the ability to thrive in a remote environment with limited in-person interaction.

Good to Know This role includes virtual meetings with your camera on. Preference to Eastern and Central Time Zones

What We Offer:

• Full benefits starting Day 1: Medical, Dental, and Vision
• 401(k) with company match
• Unlimited Flex Time Off plus 10 company-paid holidays
• Remote-first role with monthly communication stipend
• Professional development programs and tuition assistance
• Home office equipment stipend
• Employee resource groups and exclusive employee discounts

What makes working at awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

onnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. onnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.