Technical Analyst I, Legal & Compliance Technology
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is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

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The Technical Analyst I will support ’s IT organization by learning and implementing standards and processes to ensure quality and efficiency in technical documentation, technical testing, release management, and systems support. Ideal candidates will have foundational skills in process creation/optimization, governance, and organization. Candidates should be prepared to apply best practices, support standard processes, and contribute effectively to their agile project teams.

The Technical Analyst I will play an important role in supporting 's Legal and Compliance Technology team by ensuring the department's applications, processes, and reporting functions operate effectively and efficiently. This role provides Tier 2 and Tier 3 support for legal technology applications, manages recurring operational activities, coordinates project initiatives, and supports application enhancements, configuration updates, and end-user training.

The ideal candidate brings a combination of technical aptitude, strong organizational skills, and an understanding of legal operations and technology workflows. They are detail-oriented, collaborative, and service-focused, with an interest in leveraging technology, automation, and emerging AI capabilities to improve processes and enhance the overall effectiveness of the Legal department.

Principal Duties and ResponsibilitiesApplication Support & Administration

• Provide Tier 2 and Tier 3 functional and technical support for the Legal Solutions application suite, including Thomson Reuters Legal Tracker, iManage, Diligent Entities, and NAVEX EthicsPoint.
• Manage and resolve service requests submitted through ServiceNow and established support channels, providing guidance and assistance to end users.
• Perform recurring application administration and data maintenance activities, including user access updates, document cleanup in accordance with records retention and legal hold requirements, and scheduled data loads.
• Support legal reporting and governance of sensitive Legal department data, including the preparation and delivery of recurring reports and data files to internal business partners and external vendors.
• Assist with application enhancements, configuration changes, and customizations to support evolving business requirements.
• Coordinate and validate application changes in partnership with Legal, IT, and external vendors.
• Support application onboarding for new Legal associates and the rollout of new systems and functionality.
• Collaborate with software vendors to evaluate solutions, troubleshoot issues, and address business needs.

Security, Compliance & Data Governance

• Support quarterly security reporting across Legal Technology applications.
• Assist with periodic audits of application access and permissions to ensure appropriate role-based security controls are maintained, including timely removal of access for departing associates.
• Conduct recurring audits of legal matter data, including Legal Tracker billing review and approval routing.
• Maintain and update application records, document audit findings, and communicate results and required corrections to Legal leadership.

Process & Project Management

• Translate business and project requirements into actionable tasks, asking clarifying questions to ensure deliverables align with objectives and stakeholder expectations.
• Coordinate day-to-day project activities for Legal and Compliance Technology initiatives, including timelines, task tracking, action items, risks, and status communications.
• Schedule and facilitate working sessions, application testing, user acceptance testing (UAT), defect tracking, and follow-up with stakeholders through resolution.
• Contribute to the development of short- and long-term operational roadmaps by identifying opportunities for enhancements and future projects.
• Identify and support process improvements and scalable solutions across department systems, technologies, and controls, including opportunities to automate manual and repeatable tasks.
• Support the testing, implementation, rollout, and post-release maintenance of new legal workflows, applications, and technology solutions.

Training & Knowledge Management

• Develop and deliver end-user training on application functionality, best practices, and established workflows.
• Create and maintain application documentation, process runbooks, and standard operating procedures (SOPs) to promote consistency, knowledge sharing, and self-service support.
• Cross-train team members and provide backup support for recurring operational processes to ensure business continuity.

Qualifications

• Bachelor's degree with at least three years of relevant experience, or five or more years of comparable experience supporting an in-house legal department.
• Familiarity with legal technology applications such as Thomson Reuters Legal Tracker, iManage, Diligent Entities, NAVEX EthicsPoint, or similar platforms.
• Experience with legal or HR reporting and the management of highly sensitive and confidential data is required.
• Experience in technical product management, application administration, or application ownership is highly desirable.
• Strong organizational skills and attention to detail, with a demonstrated ability to manage recurring, deadline-driven responsibilities accurately.
• Experience coordinating projects, including tracking tasks, managing timelines, and communicating status updates, is preferred.
• Proficiency in Microsoft Office 365, particularly Excel, and ServiceNow.
• Experience with reporting and data visualization tools such as Power BI or Cognos is preferred; familiarity with GitHub is a plus.
• Working knowledge of Agile methodologies.
• Familiarity with AI capabilities and emerging technologies is preferred; experience with Claude Code or AWS AgentCore is a plus.
• No formal certifications are required. Relevant certifications such as ITIL, PMP, or Thomson Reuters Legal Tracker Professional Administrator are a plus.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

• This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an annual salary of $73,437.53 - $97,917, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at

At , we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At , we believe in investing in our Associates, empowering them to thrive both personally and professionally. Associates will have access to these benefits as outlined by ’s policies and applicable plan terms. Visit totalrewards to view our suite of benefits.

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is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.