System Technologist

Company Overview

At , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings
Job Description

The System Technologist will be responsible for, but not limited to the following:

• Upgrade customer servers with the latest software release
• Migrate legacy databases into new database structures
• Ensure customer satisfaction involves proper support, and delivery on contracted service level agreements
• Work with team members and other internal MSI teams to provide exceptional customer service and technical support, as well as troubleshoot and resolve issues with the customer

Specific Knowledge and Skills:

• Experience with Windows and Linux servers; Linux command line basic navigation and file structure
• Experience with SQL - specifically PostgreSQL schema structures or other object-relational database structures
• Experience with nginx and tomcat web services
• Basic Network and Infrastructure knowledge
• Ability to troubleshoot application system issues including hardware, networking, and third party components
• Execution of bash scripts and Windows executables/scripting
• Customer service/support experience
• Strong command of communication skills, both oral and written
• Exhibit strong ownership and follow through; own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result
• Exceptional interpersonal skills required
• Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required
• Ability to maintain a positive attitude in a high stress/at times confrontational situations
• Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service
• Adaptive and flexible individual who is willing to learn and make recommendations for improvements
• Ability to work and make decisions with minimal supervision
• Basic knowledge of Motorola Flex software suite preferred

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Inc. customers

Target Base Salary Range: $60,000-$65,000

Consistent with values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High school diploma or equivalent

• 2+ years of experience in technical customer support and/or technical business analysis role
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYesOur U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.