Role Title: Student Loan Counselor/Advisor

Role Type: Contractor

Location: United States (Remote)

is engaging Student Loan Counselor/Advisors to contribute their expertise to a project supporting a customer’s needs in federal student loan servicing. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required; your domain knowledge is what matters.

Scope of Work

1. Write realistic student loan questions reflecting common borrower concerns and scenarios.
2. Craft authoritative reference answers using up-to-date federal guidelines, with citations to official sources.
3. Assess and review responses from other experts, ensuring clarity, accuracy, and policy compliance.
4. Identify and flag content inaccuracies, ambiguities, or outdated guidance for further review.
5. Stay current on federal student loan regulations, policy updates, and relief programs relevant to borrowers.
6. Collaborate within a virtual network to enhance training data quality and reliability.

Preferred Qualifications

1. Comprehensive knowledge of federal student loan programs.
2. Recent, hands-on experience advising borrowers, such as nonprofit student loan counseling, college financial aid, or federal loan servicing.
3. Exceptional written and verbal communication skills with a commitment to clarity and empathy.
4. Meticulous attention to detail, especially in reviewing complex borrower scenarios and documentation.
5. Self-motivated and highly organized, thriving in remote, independently managed project settings.
6. Up-to-date knowledge of ongoing federal policy changes impacting student loans and borrower relief options.