Job Description

This is a remote position.

We are seeking a mid-level Salesforce Administrator with 2 - 5 years Salesforce Administration experience with years of technical experience and a proven ability to analyze, design and optimize process.

The Salesforce Administrator will be part of a high-performing and collaborative CRM Service team to deliver Salesforce Student Success Hub projects in support of undergraduate advising. The position will take direction from to the Applications Developer Manager and report administratively to the Sr. Director of CRM Services team.

This position will have the following responsibilities:

All aspects of user and license management including new user setup/deactivation, roles, profiles,

permissions, public groups, organization wide defaults, sharing rules

Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment

rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings,

mobile administration, dashboards and reports

Sandbox environment management
Manage less complex Salesforce integrations - those not handled by Salesforce Developer or

Consultant/Partner.

Identify, install and maintain appropriate apps from the AppExchange for event management, mass email,

document merge, and more.

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional

user experience

Identify unused or underutilized platform features
Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members

and Office of Undergraduate stakeholders

Ensure platform changes are documented and communicated to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Working with integrated applications including Office365, Riva Calendar synchronization

Required:

Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on

experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud

Certified Salesforce Administrator

Desirable:

Trailhead – Ranger Level
Trailhead Superbadges – Admin Super Set or App Builder Super Set
Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
Bachelor’s/Postgraduate degree, or professional qualification
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Creative and analytical thinker with strong problem-solving skills.
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Available and responsive to questions
Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process

Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts,

apps, actions, custom settings, mobile administration, dashboards and reports

Sr Salesforce Administrator

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