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is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

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Senior Analyst, Payroll Tax Filing | Position Summary

The Senior Analyst, Payroll Tax Filing is responsible for managing complex payroll tax filing activities, ensuring compliance with federal, state, and local tax regulations, and supporting client service delivery within 's Employment Tax Solutions (ETS) organization.

This role serves as a subject matter expert for payroll tax filing operations, providing guidance to analysts, driving issue resolution, identifying process improvements, and partnering with internal and external stakeholders to ensure accurate and timely tax compliance for assigned clients.

The ideal candidate possesses extensive payroll tax knowledge, strong analytical skills, a commitment to operational excellence, and the ability to lead initiatives that improve service quality, compliance, and client satisfaction.

Key Responsibilities
Payroll Tax Compliance & Filing

• Manage complex federal, state, and local payroll tax filing activities across multiple jurisdictions.
• Ensure timely and accurate filing of payroll tax returns and payments in accordance with regulatory requirements.
• Research and resolve tax filing discrepancies, notices, agency inquiries, and tax account issues.
• Analyze payroll tax data to identify trends, risks, and compliance concerns.
• Maintain a strong understanding of payroll tax laws, regulations, and filing requirements.

Client Service & Relationship Management

• Serve as an escalation point for complex client payroll tax filing issues.
• Collaborate with clients to resolve tax-related concerns and provide consultative guidance.
• Participate in client meetings to discuss filing performance, compliance risks, and resolution plans.
• Build and maintain effective relationships with clients, tax agencies, and internal teams.

Operational Excellence

• Monitor filing workflows and service-level agreements to ensure successful delivery of client commitments.
• Identify opportunities to improve processes, increase efficiency, reduce risk, and enhance service quality.
• Develop and maintain standard operating procedures, process documentation, and best practices.
• Support audit and compliance readiness activities.

Leadership & Mentorship

• Provide coaching, training, and guidance to analysts and new team members.
• Share payroll tax expertise and support knowledge development across the team.
• Assist leadership with workload balancing, project support, and operational initiatives.
• Lead or support special projects and continuous improvement efforts.

Issue Resolution & Risk Management

• Investigate root causes of filing failures, compliance gaps, and service issues.
• Partner with cross-functional teams to implement corrective actions and controls.
• Escalate critical issues and compliance risks appropriately.
• Support agency registration, account maintenance, and tax profile updates as needed.

Qualifications
Required

• Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or related field, or equivalent work experience.
• 5+ years of payroll tax filing, payroll tax compliance, or payroll operations experience.
• Advanced knowledge of federal, state, and local payroll tax regulations.
• Experience researching and resolving tax notices and agency correspondence.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience with payroll tax platforms such as MasterTax, ADP SmartCompliance, Workday, Ceridian, UKG, or similar solutions.
• Experience supporting large enterprise or multi-state payroll tax environments.
• Knowledge of tax registrations, agency account maintenance, and power of attorney processes.
• Process improvement, Lean, Six Sigma, or project management experience.
• Certified Payroll Professional (CPP) certification preferred.

Key Competencies

• Payroll Tax Expertise
• Regulatory Compliance
• Client Relationship Management
• Critical Thinking
• Attention to Detail
• Root Cause Analysis
• Problem Resolution
• Communication & Influence
• Coaching & Mentoring
• Process Improvement
• Risk Management
• Collaboration & Teamwork

Success Measures
In this role, success will be measured by:

• Timely and accurate tax filings and payments.
• Reduction in filing errors, penalties, and agency notices.
• Successful resolution of complex client and agency issues.
• Client satisfaction and service delivery performance.
• Contributions to process improvement and operational efficiency.
• Development and support of junior team members.
• Achievement of compliance and audit objectives.

At , our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At , we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by .

Please note: This job description does not limit ’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay RangeMinimum - Maximum:$49,560.00 - $92,040.00

Pay Transparency Statement: considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of business units.

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. is committed to a diverse workforce and is an affirmative action employer.