Patients are at the center of our business strategies. This role serves as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force. Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access. As applicable, builds and develops strong Sales Force-HUB relationships. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care.

• Service Provider will provide dedicated full-time equivalent Specialty Pharmacy Liaison(s) (SPL) to serve as the primary resource managing the coordination of specialty pharmacies within HUB operations.
• The SPL manages the SPPs by conducting teleconferences with each SP.
• The SPL provides ongoing communication with the SPP as needed to manage each patient case.
• The SPL identifies complex cases and triages them appropriately to the next level for support.
• The SPL reviews the exceptions and restatement of SPP records
• The SPL provides support for the questions related to the sales portal
• The SPL serves as a point of escalation concerning prior authorization denials and/or appeals.
• The SPL assist as need with the SPP scorecard.
• SPPs will be contracted to work closely with NCM to support and coordinate service delivery.
• SPL will coordinate a delivery date for product, pump and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need. If the SP is unresponsive or refuses, UBC will immediately notify the client.
• SPL obtains information for follow up on behalf on the SPP.

• Associate or Bachelor’s Degree and 2-4years of experience or 6-8 years relevant working experience
• 2 years experience in a customer service setting, preferably in a call center environment
• Previous experience in the PBM and/or healthcare industry preferred
• Proficient in Microsoft Office applications, specifically Excel
• Ability to handle a fast paced environment

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

• 401K with company match*
• Tuition reimbursement
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short-term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.