About The Job Spanish-Speaking Retail & Customer Care Specialist

Spanish-Speaking Retail & Customer Care Specialist – On-Site (Lisbon Office)

Are you fluent in Spanish and enthusiastic about retail trends, e-commerce, and providing high-touch customer experiences? We are seeking energetic, client-focused professionals to join our retail operations team as a Retail & Customer Care Specialist on-site in Lisbon, Portugal.

In this role, you will represent major international fashion, lifestyle, and consumer retail brands—serving as the direct link between Spanish-speaking shoppers and the brand through seamless order assistance, product guidance, and issue resolution.

The Role

• Brand Representation: Act as the primary voice of the brand for Spanish-speaking consumers, providing personalized guidance on product catalogs, sizing recommendations, seasonal collections, and promotional campaigns. • Omnichannel Customer Care: Manage customer inquiries across phone, live chat, email, and social messaging platforms regarding order processing, payment verification, and delivery tracking. • E-Commerce Operations: Oversee the end-to-end resolution of order modifications, returns, exchanges, claims for lost shipments, and store credit issuance using integrated retail management tools. • Customer Advocacy: Turn complex order or delivery challenges into positive, loyalty-building interactions through empathetic listening, quick problem-solving, and professional advocacy.

Working Model & Location

• Location: Lisbon, Portugal. • Work Model: Full-time, 100% on-site role based in a state-of-the-art office hub in central Lisbon. • Schedule: Rotational shifts (40 hours per week).

Relocation & Onboarding Package

• Accommodation Included: Dedicated company-allocated apartment or room (rent and basic utilities supported) for candidates relocating to Lisbon. • Travel Assistance: Initial flight ticket to Lisbon reimbursed after probation. • Full Administrative Support: Assistance with local Portuguese registration (NIF, NISS, healthcare registration, and bank account opening).

What We Offer

• Salary: Competitive gross monthly package tailored to Spanish profiles, plus monthly performance and quality incentives. • Benefits: Private health and dental insurance, meal vouchers, and paid initial corporate training. • Workplace Perks: Vibrant, multicultural team environment, modern breakout areas, complimentary coffee, and continuous social activities. • Career Growth: Opportunities to transition into Team Leadership, Quality Assurance, E-Commerce Operations, or Partner Management.

Requirements

• Language Skills: Native or Near-Native command of Spanish (C1/C2) with good working knowledge of English (B2). • Work Authorization: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit. • Soft Skills: Passion for customer satisfaction, active listening, clear written communication, and strong attention to detail. • Technical Skills: Comfortable using multi-screen software environments and web-based CRM tools (paid training provided).

Ready to represent leading retail brands in sun-drenched Lisbon? Submit your CV in English or Spanish today!