Element develops a sovereign, interoperable and secure communications platform for government, defence and public sector organisations.

We are a for-profit company committed to open source, building on Matrix; the open communication standard created by the same team behind Element.
Element works closely with organisations including the NATO, United Nations, and more than 35 governments to provide sovereign workplace solutions for public administration.

We are building something important for highly regulated and security-sensitive environments, and we cannot do that without a diverse and high-performing team. Our hiring process is designed to be respectful, transparent and fair.

Our Values.

• We care about the greater good
• We work together in the open
• We are proud of how we serve our customers
• We are ambitious and iterate rapidly

About you.What we're looking for.

• Fluent English (C1+)
• Excellent communication and stakeholder engagement skills
• Strong understanding of modern infrastructure: Linux, Kubernetes, Helm
• Working knowledge of database technologies (e.g., PostgreSQL, SQL)
• Familiarity with directory services and authentication (LDAP, AD, OIDC, SSO)
• Experience in technical roles serving enterprise or government clients
• Familiarity with scripting or programming (Python, JS, or similar)
• Familiarity with web technologies and client/server architecture
• Familiarity with Git

Bonus points if you also have:

• Fluency in other European languages, particularly German or French
• Familiarity with VoIP, E2EE, or decentralised systems
• Experience working in/with the public sector in UK/US
• Contributions to or experience with open source projects
• UK Security Clearance
• Knowledge of mobile platforms (iOS, Android)
• Familiarity with mobile device management technologies

About the role.The impact you’ll make.This is a hybrid role within the Customer Success organisation, combining pre-sales and technical delivery responsibilities. You will split your time approximately 50/50 between Pre-Sales Engineering (working with Account Executives to land new business) and Post-Sales.

You’ll serve as both a trusted advisor for new customers and a key technical partner for existing ones—driving adoption of Element and Matrix across high-profile institutions. You’ll focus predominantly on the English-speaking market (primarily UK and US), while supporting international opportunities as needed.


What you’ll be doing.