Senior Systems Engineer / Solutions Architect (Remote)

Why ?

We’re a fast-paced, people-first MSP with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up, no egos)
• Paid certs, hybrid flexibility, and a leadership team that gets IT

About the Role:

Are you the go-to engineer who handles the toughest issues and loves designing smarter infrastructure? We’re looking for a senior-level engineer with a builder’s mindset — someone ready to design cloud-first environments and lead escalations while working directly with clients to create solutions that best fit their needs. This role combines high-level systems engineering with solution architecture. You’ll handle critical escalations, run client assessments, and architect end-to-end solutions — particularly around Azure, networking, server building and advanced troubleshooting.

What You’ll Do:

• Lead technical assessments and translate business needs into secure, scalable infrastructure designs.
• Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.
• Advanced networking – redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.
• Comfortable using the CLI for common network tasks.
• Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.
• Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services.
• Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.
• Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.
• Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root-cause analysis, and long-term remediation.
• Deliver clean, repeatable documentation for architectures, deployments, and operational processes.
• Mentor junior and mid-level techs and elevate team-wide technical capability.
• Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.
• Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.
• Help drive best practices in cloud security, automation, monitoring, and MSP tooling — always bringing a figure-it-out and outside-the-box problem-solving mindset.

What you Bring:

• 5+ years in a Managed Service Provider (MSP) or high-volume IT support environment
• Strong experience with:
  • Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS
  • Microsoft 365 administration and security
  • Azure infrastructure and virtual networks (AZ-104 or higher preferred)
  • Virtualization tools: VMware, Hyper-V, AVD
  • Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.)
  • Scripting & automation (PowerShell preferred)
  • Strong documentation habits and familiarity with ConnectWise
• Confident communication with the ability to explain solutions to non-technical users
• Bonus if you have: AZ-305, CCNA/CCNP, or any cybersecurity-related certs

Perks & Benefits

• Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
• Generous PTO + Mental Health Days
• 401(k) with company match
• HSA & FSA options
• Paid training & certification assistance
• $500 sign-on bonus
• Quarterly team events and career coaching
• Equal opportunity employer — veterans encouraged to apply

We are an Equal Opportunity Employer!Salary: $95,000-$105,000 annually