To lead and oversee performance of designated subsidence teams, ensuring that customers receive a high-quality, timely and efficient service from initial instruction through to resolution.

The role is accountable for service excellence, efficient claim progression and lifecycle performance, with a particular focus on reducing end-to-end claim lifecycles, enhancing customer satisfaction and ensuring work progresses efficiently through each stage of the customer journey. You will also be accountable for ensuring teams meet the business financial objectives / targets in terms of revenue. The role will provide strong operational leadership across multiple teams, ensuring Team Managers have the capability, capacity, information and accountability required to deliver against agreed service, lifecycle and performance / financial objectives.