Senior Servicenow Technical Consultant (Remote Home, GB)

About Group

Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Group is the brand under which SE (Societas Europaea) operates. SE is listed on Euronext Paris.

The purpose of Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.

If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)

Web Technologies (XML, HTML, JavaScript, Web Services, etc.)

Where purpose meets career:

• Lead with Impact: Take on a project leadership role where you’ll drive cross-functional initiatives, influence key decisions, and shape the success of high-visibility projects.
• Push the Boundaries of Innovation: Engage in technically challenging work that demands creativity, problem-solving, and mastery of cutting-edge tools—perfect for professionals who thrive on complexity and growth.
• Accelerate Your Career Path: This position is designed with clear promotion opportunities, offering a structured pathway to advance into senior leadership roles and expand your professional influence

Responsibilities:

• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process and people challenges.
• Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
• Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
• Support the development and growth of the services delivered by Engage ESM practices.
• Excellent verbal and written communication skills required.
• Mentoring and coaching others, as well as sharing best practices and knowledge.

Skills we can’t do without:

• 3+ years of software implementation experience in either a development or consulting role.
• Proven leadership skills in managing small teams and projects.
• Ability to produce documentation at various levels including technical and customer facing.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
• Must be prepared to travel.
• Must have legal authorisation to work in the UK.

Location: Flexible Work Model – Hybrid working with a minimum of 2-3 days per month in the office, supporting productivity, collaboration, and employee well‑being.

Essential Criteria

Most of our clients are UK Public Sector and Defence so require Security Clearance. In order to qualify for Security Clearance, you must have lived and worked in the UK for at least the last 5 years. If you are unable to meet these criteria, we cannot progress your application.

Benefits:

Pension Scheme - contributions matched up to 10%

Private medical coverIncome ProtectionLife Assurance25 days paid leave + National HolidaysFlex benefits programDiversity, Equity & Inclusion

Here at , diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

Here at , diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

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