ABOUT THE ROLE:

As a Senior Service Application Engineer, you be responsible for overseeing the Application Engineering team and ensuring they are delivering on-time and budget. Creates control databases, graphic screens and set-up of control systems based on project specification and/or sale proposal as needed. Performs field startup and system commissioning tasks as well as the remote installation of software and control programs. Provides on-site and remote technical support to Lead Application Engineers and Application Engineers as well as installers and customers. Proficient in Niagara for this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and maintains standards for applications databases and processes
• Creates programming logic using flow diagrams, sequences of operation, panel layouts, termination details and project specifications or sales proposal
• Programs control applications using various software using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
• Performs job site system checkout, commissioning and testing of control applications to verify proper operation according to project specifications, sales proposal and design documentation
• Develops system graphic displays, according to project specifications or sales proposal
• Provide on-site and remote technical support to installers and customers.
• Acts as the technical liaison between owner/construction managers
• Delivers on-site customer operator training on the use of the installed system
• Performs system analysis and diagnostics. Determines corrective action to restore systems to proper operating condition.
• Coordinates system installation with installing contractor at job site as required
• Performs final walkthrough with owner and construction manager to ensure all punch list items are complete and job received signoff of substantial completion
• Travel involved and some overnight trips up to 10% US

What You’ll Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree in HVAC, Electrical Engineering or Mechanical Engineering with a minimum of ten years related industry experience.

CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS

A valid driver's license with a good driving record for applicable vehicles, without restrictions, or limiting conditions. (Corrective lenses permitted)

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel. Proficient in programming tools and communication networks to include proficiency in Niagara. Must be proficient in reading BAS drawings to determine if the drawing and programming required will work together.

Proficient with controls and HVAC systems and their terminology.

SCOPE OF RESPONSIBILITY

Must be flexible with schedule, including working some nights and holidays when requested. Must be willing to travel including some overnights.

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.