Senior Representative, Customer Service Order Management

What Customer Order Management contributes to
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Qualifications

• High School Diploma, GED or equivalent work experience, preferred

• 2+ years of customer-facing experience in a fast-paced environment, preferred
• Proficient in navigating multiple systems to resolve customer inquiries
• Effective verbal and written communication skills
• Strong interpersonal, critical-thinking, and problem-solving abilities
• Highly organized, detail-oriented, and able to work with urgency

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
  

Anticipated hourly range: $19.20 per hour - $24.75 per hour

Bonus eligible: No

Benefits: offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/30/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here