Senior Quality Assurance Engineer

Overview:
As the Senior Quality Assurance Engineer, you will be responsible for ensuring the quality and reliability of our SaaS product through a combination of functional manual testing and automated test development. This position emphasizes strong test case planning, defect triage, and prioritization of work to support fast-moving, high-quality releases. The role will provide guidance and support to both individual engineering teams and the broader organization, with a focus on validating functionality across RESTful web services and UI-based application layers, and supporting operations staff through periodic off-hours on-call coverage.

Responsibilities:

• Creation execution and maintenance of automated test cases for RESTful web services for our SaaS product.
• Build and maintain functional, UI-based automation tests for product front-end and user workflows.
• Identify issues impacting CI/CD releasability and support a shift-left QA strategy.
• Design and implement new testing frameworks as well as drive fundamental improvements to existing automation systems.
• Collaborate with engineering and product teams to define test coverage, quality gates, and release readiness criteria.
• Write, execute, and maintain manual test plans and test cases for features not yet automated or requiring exploratory testing.
• Integrate automated tests into CI/CD pipelines to ensure test coverage and execution.
• Lead root cause analysis for defects and provide recommendations for improvements.
• Serve as a mentor to the QA team, and advocate for quality engineering best practices across the various scrum teams.
• Available to provide periodic, off-business hours on-call support to operations staff.

Qualifications:

• 5+ years of experience in software quality assurance/test engineering, with demonstrated strengths in test case planning, defect triage, and prioritization of work.
• 5+ years of experience with an API-based test automation framework, such as REST Assured, Playwright, or similar.
• Extensive experience designing and executing functional, manual test cases for a SaaS product.
• Experience building and maintaining both service-layer and UI-based test automation frameworks.
• Experience with Appium-based test automation is a plus.
• Expertise in Java, C#, Python, Go or similar languages required (Java experience preferred)
• Self-directed and effective at collaborating with multiple small engineering teams.
• Able to help deliver product to market with a high degree of customer-focus.
• Willingness to provide periodic, off-business hours on-call support to operations staff.
• Must be a U.S. citizen or lawful permanent resident (Green Card holder).
• Excellent interpersonal and communication skills.
• Highly motivated self-starter with strong integrity, urgency, and results orientation.
• Capable of managing multiple, concurrent, and complex software projects.
• Able to take ambiguous requirements and develop a solid solution.
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