Job location: Remote in India

About the role:
The Senior Product Manager will work as part of the Digitization and Automation team to help design, develop, and implement intelligent, tech-enabled solutions to help solve a large variety of our business problems. We are looking for candidates with an affinity for technology and automation, curiosity towards advancement in products, and strong communication skills for our in-house software development team.

• Own the Product: Develop, prioritize, and implement product roadmaps (typically 6-12 months) grounded in user insights, field learnings, stakeholder feedback, and business ROI.
• Prioritize initiatives that deliver measurable impact—either revenue growth or cost reduction.
• Influence senior leadership to evaluate, prioritize, and greenlight high-impact product investments.
• Make explicit prioritization trade-offs based on business impact, engineering capacity, and operational readiness.

• Mentor and nurture different product team members by setting priorities, removing their blockers, and implementing best PM practices/frameworks.
• Set high standards for documentation, prioritization rigor, and execution discipline.

• Work on the full product lifecycle: Discovery, design, development, GTM, and sustained go‑lives.
• Drive requirements definition: PRDs, workflow diagrams, edge cases, functional and non-functional requirements.
• Ensure on‑time, high‑quality releases within defined turnaround times (TATs).
• Own release planning, rollout sequencing, and adoption tracking across countries and teams.
• Ensure every launch has clear success metrics, operational readiness, and rollback plans.

• Partner daily with engineering teams to shape system design, APIs, and data models.
• Head sprint planning, backlog grooming, and scope control.
• Define a testing strategy focused on business-critical flows, failure modes, and realistic user behavior.
• Use SQL and dashboards to validate product usage, data quality, and business impact post-launch.

• Work on discovery efforts to identify issues in existing processes, user pain points, and competitive threats. Identify root causes behind process breakdowns, revenue leakage, fraud risk, or poor customer experience.
• Translate observations into concrete problem statements, not abstract “user needs."
• Push back on solutions that look good on paper but won’t work at scale in the field.

• Collaborate and act as the single-threaded owner across Engineering, Operations, Sales, Risk, Programs, Call center, Data etc.
• Work on aligning scope, timelines, rollout plans, and success metrics.
• Escalate decisively when trade-offs are required between speed, quality, and scope.

• Define and track key performance indicators (KPIs) to measure product success and impact.
• Use data to iterate on product performance and drive growth.

• Travel about 10%-20% of the time to places including but not limited to India, Kenya, Myanmar, Mozambique, Nigeria, Tanzania, Togo, Uganda, and Zambia and to any other markets.