About

At,we are passionate about empowering individuals to reach their full potential by supporting better health outcomes. We believe that access to innovative and alternative therapies can transform lives. Through our telehealth platform, we facilitate patient access to affordable, efficient, and reliable alternative medicine services across Australia, NZ and the UK.

About the Role

We’re looking for a Senior Patient Coordinator to join our growing clinical operations team and play a key role in delivering a smooth, efficient and supportive patient experience.

You’ll be responsible for coordinating the patient journey from initial enquiry through to post-consultation follow-up, while also helping keep the day-to-day running of the clinic organised and compliant.

This is a hands-on role for someone who is confident managing competing priorities, comfortable working within clinical processes and SOPs, and genuinely cares about creating a great patient experience.

What You'll Own

• Coordinate the patient journey: Support new and returning patients throughout their journey, from initial enquiry and appointment booking through to consultations and follow-up.
• Manage clinic operations: Handle patient enquiries, oversee administrative workflows and support the smooth running of daily clinic operations.
• Coordinate appointments: Manage clinician schedules, coordinate appointments and help optimise clinic capacity and availability.
• Maintain accurate documentation: Process and maintain patient records and documentation accurately, in line with GDPR and relevant regulatory requirements.
• Support compliance: Follow and uphold clinic SOPs, policies and confidentiality requirements, ensuring patient information is handled appropriately at all times.
• Resolve patient issues: Act as a key point of contact for patient concerns, resolving issues where possible and escalating appropriately when required.
• Support MDT working: Attend multidisciplinary team (MDT) meetings, document agreed actions and ensure follow-ups are completed.
• Oversee clinic supplies: Monitor stock levels, coordinate orders and track clinic supplies to ensure the team has what it needs to operate effectively.
• Support training and development: Keep your mandatory training and compliance requirements up to date and contribute to a culture of continuous improvement.
• Improve processes: Identify opportunities to improve patient and operational workflows and help implement practical solutions across the clinic.

What You’ll Need

• 2+ years' experience in a patient coordination, healthcare administration, clinic operations or similar role.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with a confident and empathetic approach to patient interactions.
• High attention to detail, particularly when handling patient information and documentation.
• Experience working with SOPs, regulatory requirements and confidential information.
• Comfortable coordinating with multiple stakeholders, including clinicians and operational teams.
• A proactive, solutions-focused approach to resolving issues and improving processes.
• Comfortable working independently while also being a collaborative team player.
• Experience working in a telehealth or digital healthcare environment would be advantageous.

What We Offer

• Work from anywhere. 🌍
• A supportive and positive work environment. 🌟
• Opportunities to grow and develop your career. 📈
• Opportunity to transform lives through alternative medicine. 💡