Senior Manager - Technology\..IBG & Ops- Payment Gateways

Responsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy.

Responsible for guiding and mentoring the team and ensuring high quality of delivery and cross functional expertise with the team

• Work with a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the Payment applications support & project deliveries
• Provide expertise and recommendations in the assessment of initiatives to support and enhance systems
• Ensures Payments applications delivery & support the most critical application in the Bank and bank operation.
• Perform appropriate level of stakeholder management across business, technology and clients
• Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level
• Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives
• Works with business representative, stakeholder to ensure alignment of delivery with the business demand
• work with the payments team in delivery of world class platforms solutions
• Ensures value added propositions in strategic vendor partnerships and aligning the products and platforms are inline to the industry roadmap and business strategy, thus enabling an effective business growth
• Supports across 9 countries across different support time-zones for 9*6 /24*7 where required
• Interact with the team of professionals who are responsible for payment applications ( LCY) support and delivery.
• Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed
• Collaborate closely with Product Owners and team members to identify and socialize product and delivery
• Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate
• Engage with the team for effective reviews and planning
• Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills

Excellent motivation skills to leads the team of professionals in the payments Platforms area.

• Full compliance with the change management process for all deliverable and production rollout

• Ensure Test and release management discipline

• Problem and incident management

Incident are reviewed and ensure controls and resolutions in place to avoid similar incidents