Senior Manager ICT Delivery & Technical Operations

Business Assurance North America is expanding its ICT and information security certification business, including ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, and related assurance services.

Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations is the senior leader accountable for the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of ’s ICT certification services across North America. The role leads and directly manages the ICT delivery organization, with ICT auditors, technical experts, project managers, and other delivery resources reporting into the position.

The Senior Manager is responsible for ensuring services are delivered safely, consistently, on time, and in accordance with client commitments, accreditation requirements, certification rules, and procedures. The role owns delivery capacity, audit quality, operational consistency, resource effectiveness, and the customer experience across the ICT service portfolio. This role contributes to business strategy, organizational development, capability building, investment and resource decisions, and scaling ICT delivery capabilities to support the continued growth of the business.

This is an opportunity to help build and scale a growing service line. As ’s ICT portfolio expands, the role is expected to evolve with the business, offering increasing responsibility and influence across people leadership, technical operations, client delivery, and service development.

This is a remote position that is based out of one of our offices in Toronto, ON, Calgary, AB or Vancouver, BC with travel up to 10% domestic or international.

Further details regarding role-specific requirements will be shared during the interview process.

• Credible and collaborative leader who can set direction, establish accountability, develop people, and build a high-performing delivery organization.
• Sound judgment when balancing technical quality, client needs, delivery commitments, resource constraints, business priorities, and certification integrity.
• Strong communicator with the ability to build trust and alignment among auditors, clients, cross-functional teams, and senior leadership.
• Professional confidence balanced with humility, curiosity, adaptability, and openness to feedback.
• Ability to lead through direct authority and influence within a matrixed organization while maintaining impartiality, independence, confidentiality, and appropriate certification boundaries.
• Growth-oriented mindset with the ability to build scalable delivery capabilities and lead effectively in an evolving business environment.

• Success in this role means building and leading a scalable, high-performing ICT delivery organization across North America.
• The Senior Manager, ICT Delivery & Technical Operations will be accountable for client delivery excellence, technical quality, auditor performance and development, delivery capacity, operational consistency, customer satisfaction, resource effectiveness, and the successful execution of ’s ICT delivery priorities.
• The right person will combine technical credibility, operational leadership, people management, sound client judgment, and a genuine interest in building the delivery organization. As ’s ICT portfolio expands, this individual will play an increasingly important role in leading delivery and shaping the future of ICT certification services across North America.