Job Title: Senior Client Operations Manager - Biotech

Job Location: Toronto, Ontario, Canada

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level:

We are seeking a Snr Client Operations Manager to join IQVIA Laboratories.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

The successful candidate will manage and enhance the client relationships and maintain an overview of project delivery across all projects from an operational & financial perspective.

What you’ll be doing:

• Establish a close working relationship with the IQVIA Laboratories global project team, Business Development, Operational teams and appropriate CRO counterpart to ensure consistent, quality, global delivery of all studies.
• Participate on client specific operational committees, with accountability for developing a true partnership and ensure senior management is frequently informed on the current status and progress with portfolio health of the client relationship.
• Participate in client meetings including bid defense, capabilities and audits as needed
• Regularly review with internal team members for IQVIA Laboratories global project team and Business Development to include lessons learned, best practices, standards, client specific requirements, budget management, KPI’s, Master Service Agreement, customer surveys etc
• Ensure client standards are clearly defined and proactively manage and communicate changes to client standards and/or client requirements.
• Track and manage performance metrics and/or service level agreements and manage process improvement to ensure excellent service commitment to delivery
• Participate in technical reviews and proposal development as needed to ensure standards are captured.
• Drive specific client requests across the internal IQVIA Laboratories organization and where appropriate to implement best practices and process improvements across all clients.

What We Are Looking For:

• Bachelor's Degree Sciences or related field
• Min 7 years of clinical or research industry experience, including 5 years project management experience
• Other Equivalent combination of education, training and experience may be accepted in lieu of degree

The Knowledge, Skills and Abilities needed for this role:

• Excellent organizational, analytical and problem solving skills.
• Adaptability and flexibility in a fast-paced working environment.
• Ability to deliver high quality project management tasks globally with a sense of urgency and ability to drive activities to closure with minimal supervision.
• Ability to communicate clearly and regularly internally across departments and regions and as well as externally with global client teams.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit

If you’re looking to unleash your potential, join IQVIA Laboratories , to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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