Roles & responsibilities

The candidate should have prior proven experience in project/ program management, operational excellence, and change management in a shared services organization. (S)/he should have proven stakeholder management and influencing skills in a global work environment.
Contribute to structuring, planning and execution of key projects and initiatives including management and monitoring of resources, schedules, effective time utilization, delivery of the project deliverables, escalation management.
Utilize Resource Management systems to generate analysis and reporting of key staffing data including, headcount, utilization, attrition, and engagement leveraging Understanding of audit terms and concepts to align employee skillset to engagement staffing needs.
Continuously engage with stakeholders and Operations team to understand their needs and define policy, procedures, or systems accordingly
Proven ability to collaborate in a virtual, multi-cultural, multi- geography environment
Manage staffing allocation while working with the engagement teams to determine appropriate staffing and profitabilityAttention to detail and quality conscious

Proactive problem solver

Maintain an understanding of audit terms and concepts to align employee skillset to engagement staffing needsExperience with leading shared service center will be preferred.
Act as the day-to-day contact for managers and staff regarding general firm and resourcing questions