Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties/functions of this position.

• Review and process orders for respiratory resupply
• Perform outreach to patients when needed to verify ordered items, insurance coverage, estimated coinsurance, etc.
• Assist with document verification and validation for resupply patients
• Verify insurance coverage and benefits and document patient cost when requested
• Work with other members of the team to ensure that all tasks are completed by end of day
• Maintain procedure manuals to ensure that our patients receive correct care and support
• Manage workflow queues from SNAP resupply system and ensure that follow up is completed by other departments and team members.

Qualifications:

• High School diploma or equivalent, preferred
• Microsoft office experience, preferred

Preferred Knowledge, Skills, and Abilities:

• Handling phone calls
• Patient support
• Insurance verification

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.