• Responding to inbound emails and web messages

· Creating new outbound emails

• Primarily non-voice, but voice tasks are still a component of

the role and other tasks at hand

• Processing transactions on proprietary and 3rd party systems
• Attending virtual huddles and other online meetings
• Receiving or making internal & external voice calls
• Updating data/reporting and collating other information
• Providing feedback on opportunities to improve process
• Calculating various costs for travel bookings e.g. flights,

upgrades and/or add-ons

• Providing specialist advice to other internal teams
• Prioritizing work across multiple queues/systems
• Quality checking own or other team members work before

finalizing

• Rapid task switching based on priorities/ urgencies

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• Excellent communication skills in English – written and spoken
  · Ability to adapt communication to different countries/cultures
  · Numerate/Experience with spreadsheets - ability to complete
  calculations and translate time across time zones
  · Experience with different proprietary web applications and MS

Office Suite· Customer focus

• Completed at least 2 years in college

· Amicable to shifting schedules