This is a remote position.Reservationist – Remote | Luxury Private Lodge

is seeking an experienced and organised Reservationist for a luxury private lodge. This remote opportunity is ideal for a detail-oriented hospitality professional with a passion for guest service, strong communication skills and the ability to manage reservations efficiently in a luxury hospitality environment.

Key Responsibilities:

• Manage reservations from initial enquiry through to confirmation, ensuring a seamless booking process.

• Respond promptly and professionally to guest enquiries via email and telephone.

• Provide accurate information regarding accommodation, rates, availability and lodge offerings.

• Process bookings, amendments and cancellations efficiently.

• Maintain accurate reservation records and update booking systems accordingly.

• Liaise with lodge teams to ensure all guest requirements and special requests are communicated effectively.

• Deliver exceptional customer service while maintaining the high standards expected within a luxury hospitality environment.

• Assist with administrative duties related to reservations and guest communication.

Requirements:

• Previous experience in a reservations role within the hospitality or tourism industry.

• Experience working with reservation systems and booking platforms.

• Excellent written and verbal communication skills.

• Strong organisational skills and exceptional attention to detail.

• Ability to work independently and manage time effectively in a remote environment.

• A professional telephone manner and a guest-focused approach.

• Strong computer literacy and proficiency in Microsoft Office.

• Ability to multitask, prioritise workloads and perform well under pressure.

Salary: R15,000 – R18,000 per month, depending on experience.

Location: Remote

Property Type: Luxury Private Lodge

Interested candidates who meet the above requirements are encouraged to submit their CV for consideration.