About the Role
We are seeking a highly organized, reliable, and detail-oriented Remote Phone Scheduler to coordinate service appointments for a nationwide network of field technicians. In this high-volume role, you will multi-task across live incoming calls, digital dispatch calendars, and internal communication channels while delivering prompt, professional service to customers and technicians alike.
Job Title: Remote Phone Scheduler
Location: Remote (Work From Home)
Compensation: $15.00 / hour
Schedule: Full-Time, 40 hours/week (8-hour fixed shift assigned between 7:30 AM – 5:30 PM Central Time)
Key Responsibilities
- Answer high-volume inbound phone calls and process scheduling requests cheerfully and efficiently
- Communicate appointment confirmations, pre-installation instructions, and updates to customers nationwide
- Coordinate directly with field technicians across multiple time zones by evaluating live calendar availability
- Multi-task across concurrent systems (phone queues, chat, and documentation) to resolve scheduling conflicts in real time
- Notate appointment adjustments, scope changes, and dispatch records accurately and immediately
- Collaborate with team schedulers and quality control agents on daily problem-solving
Requirements
Required Qualifications & Competencies
- High school diploma or equivalent
- Proven organizational skills and the ability to multi-task effectively in a fast-paced environment
- High dependability and strict adherence to a fixed, non-flexible daily work schedule
- Professional telephone etiquette and verbal communication skills
- Technical proficiency: Google (Maps, Calendar, Shared Drive), email, and online chat platforms
- Experience with cloud telephony and CRM systems (RingCentral and Zoho preferred)
- Prior scheduling, dispatch, or call center experience preferred
Remote Office & Environmental Requirements
- Dedicated, quiet, and private dedicated workspace free from background noise, interruptions, or audio interference during all working hours
- Reliable, high-speed wired internet connection (15 Mbps download / 5 Mbps upload minimum; satellite or public Wi-Fi not permitted)
- Reliable PC or Mac meeting modern security and operating system standards
Schedule & Attendance Policy
This is a structured, fixed-shift position within a synchronized team operation. Hours are assigned upon hire within the 7:30 AM – 5:30 PM CT operational window and remain fixed. Flexible scheduling, self-directed shift swapping, and working outside designated hours are not accommodated. Regular, punctual attendance during all scheduled shift hours is an essential function of this role.
