In response to growing calls for reconciliation and lasting societal change, Indigenous leadership and businesses have come together in partnership with Canada to forge long-term partnerships, create new avenues for growth, and drive economic advancement. R8dius is a national network comprised of First Nations and ’s service capabilities. We share values, a focus on long-term change, and the belief that a purpose-led organization can make an impact for all.

Step into a purpose-driven role at R8dius, where your lived experience and knowledge can make a profound difference. We're actively seeking empathetic individuals with a background in customer service or contact center operations to join our team as Remote Contact Centre Agents, dedicated to assisting Indigenous Peoples and communities in navigating the complexities of Indigenous Class Action Administration Projects.

If you identify as Indigenous (First Nations, Inuit, Métis) and have a passion for supporting others during sensitive moments, we invite you to bring your cultural sensitivity, compassion, and listening skills to our team. This position can be done remotely, and tax exemption work is encouraged for those who qualify. We are hiring 12-15 team members on an initial contract basis, with the opportunity to transition to permanent employment based on performance, business needs, and demonstrated commitment to our team and vaules.

Scheduled shifts will be assigned within our operating hours of 8:00 a.m. to 8:00 p.m. EST and team members will be guaranteed a minimum of 30 hours per week. We strive to provide schedules that balance business requirements and employee needs whenever possible.

Join R8dius’ Contact Centre group for an impactful role as a Remote Contact Centre Agent on Indigenous Class Action Administration Projects. Your day-to-day responsibilities will include:

• Engage with compassion and cultural sensitivity when responding to customer inquiries via phone and email.
• Navigate through sensitive topics related to Indigenous class-action settlements with empathy and understanding.

• Provide timely and accurate responses, using industry technologies to ensure efficient and effective communication.
• Adapt your communication style to meet the diverse needs of individuals, demonstrating a commitment to inclusivity.

• Assist individuals in understanding and navigating the complexities of Indigenous Class Action Administration Projects.
• Guide clients through sensitive issues, maintaining a non-judgmental and supportive approach.

• Identify opportunities for innovation to enhance the overall client service delivery experience.
• Collaborate with the team to improve processes, ensuring a streamlined and supportive experience for those seeking assistance.

R8dius is an Indigenous professional services, technology implementation and managed services business. R8dius’ founding investor and partner is Kitsaki Management, one of Canada’s leading First Nation economic development corporations and the economic development arm of Lac La Ronge Indian Band in Saskatchewan. Supported by Canada, R8dius will widen the circle of opportunities for Indigenous Peoples and Nations to lead in the professional services space and engage in sustainable partnerships across Canada.

As an independent business, R8dius will operate with an Indigenous-majority board to deliver innovative and impactful Indigenous technology services in Canada, in response to the growing market need. R8dius includes a national network of Indigenous and non-Indigenous leaders, fusing unique perspectives and capabilities to deliver world-class solutions and technologies to clients across the economy to address Canada’s most complex challenges. As R8dius grows, it will continue to engage Indigenous economic development groups to invest in the business and drive economic diversification within their communities.

Certified as an Indigenous Business by Indigenous Services Canada (ISC) and the Canadian Council of Indigenous Business (CCIB), the ‘8’ in R8dius is representative of the Eighth Fire Prophecy – a First Nation’s prophecy related to creating a better future through aligning values of Indigenous and non-Indigenous communities. With a growing First Nations, Métis, and Inuit (FNMI) economy and workforce, economic inclusion, entrepreneurship, and sustainable development for FNMI communities will be at the center of the business to help boost Canada’s productivity and create new opportunities in professional services.

Some of R8dius' operational systems are enabled by Canada.

As an ideal candidate for this role, you possess:

• Self-identify as Indigenous (First Nations, Inuit, Métis) in Canada.
• Strong written and verbal communication skills.
• Demonstrated empathy, compassion, and cultural sensitivity.
• Additional relevant training in customer service and trauma-informed care is an asset.
• Available to work remotely with a secure private work space in your home and hard wired internet access.
• Experience working with Indigenous Peoples and communities considered a valuable asset.
• Experience working with difficult and escalated callers is considered a valuable asset.
• Excellent listening skills, especially in navigating sensitive topics.
• Professional customer service skills with a strong phone presence.
• Passion for providing an exceptional customer experience.
• Previous customer service or contact centre experience.
• Availability to work flexible schedules, including between 8:00 am EST to 8:00 pm EST with a guarantee of minimum 30 hours per week.
• Ability to adapt to continuously evolving client needs.
• Flexibility and quick learning in a dynamic environment.
• Strong multitasking and organizational skills.
• Ability to work independently and exercise good judgment.
• Self-driven with attention to detail and follow-through.
• Knowledge of Indigenous languages is considered an asset.
• Minimum high school education; post-secondary education is an asset but not required.
• Computer skills including experience with Office 365 (Excel, Outlook, Teams, etc..), ability to work on multiple systems at a time to multi task while talking to callers

Starting annual compensation of $40,000 (full-time equivalent), plus a one-time $500 work-from-home allowance to help equip your home office with the technology and equipment needed for a productive and comfortable remote workspace.