Remote Benefits Customer Service Representative

Location: Remote – U.S.

Pay: $16.00 per hour which may be below your state's minimum wage.  Please take this into consideration when applying.

Job Type: Full-Time

Training Schedule:

Monday – Friday8:30 AM – 5:00 PM ESTWork Schedule After Training:Monday – Friday8:30 AM – 7:00 PM EST

Your assigned schedule may fall anywhere within these call center hours.

About The Role:

Are you a strong communicator who enjoys helping people and solving problems? We are looking for a Benefits Customer Service Representative to join our remote call center team.

In this role, you will assist participants with questions related to retirement and pension benefits, research account information, process requests, update participant records, and provide professional and courteous customer service.

The ideal candidate is comfortable working in a high-volume call center environment, can multitask effectively, and is willing to learn complex benefits information and systems.

What You’ll Do:

• Answer incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner.
• Assist participants with retirement package requests, including explaining available options and required documentation.
• Update participant records, including changes of address and other personal information, while ensuring accuracy and compliance.
• Research and resolve participant inquiries by reviewing account details, plan provisions, and system records.
• Explain benefits information clearly and accurately to participants.
• Document all calls, actions taken, and resolutions accurately in the appropriate systems.
• Navigate multiple systems and applications while assisting participants.
• Meet established performance metrics, including quality, adherence, and productivity standards.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Follow established policies, procedures, and guidelines while protecting confidential participant information.

Required Skills:

• Previous call center experience, preferably in a high-volume or back-to-back call environment.
• Clear and professional communication skills.
• Strong problem-solving skills.
• Basic computer skills and the ability to navigate multiple systems.
• Must be 18 years old.
• High school diploma or GED.
• Must pass criminal background check.

What We Offer:

• Paid training
• Career growth opportunities
• Full benefit options
• Great work environment

Remote Work Requirements:

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)  
• Must have the ability to connect with an ethernet cable to a modem/router  
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.
• As a result, we may be unable to consider applicants from certain states or municipalities at this time.
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Ready to Make a Difference?

If you enjoy helping people, solving problems, and learning new information, this could be the opportunity for you!

Apply today for the Remote Benefits Customer Service Representative Position!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00 an hour.