About

At, we design and deliver world-class experiential, event, and conference solutions that connect brands with people in powerful, meaningful ways.

We partner with some of the world’s most influential organizations to create large-scale, high-impact global programs — from flagship conferences and destination events to complex, multi-market activations. Our work blends strategy, creativity, technology, and flawless delivery to produce experiences that truly move audiences.

Our success is built on our people. We are a collaborative, ambitious, and values-driven agency that invests in talent, encourages innovation, and empowers our teams to take ownership and make a real difference. We believe in long-term partnerships, exceptional client service, and continuously raising the bar in everything we do.

Overview of role

The Registration Director leads registration strategy, delivery, and innovation for one of ’s highest�value clients. This role combines hands-on event expertise with strategic oversight, ensuring every attendee journey, workflow, and data process reflects operational excellence and client partnership at the highest level. Success in this role means maintaining seamless registration experiences across the client’s full program of events, driving continuous improvement, and acting as the senior point of contact for all registration matters.

What you'll be doingKey responsibilities and deliverablesStrategic Leadership and Planning

• Own the end-to-end registration strategy for the flagship event

• Define registration scope, milestones, and critical paths for each project, ensuring alignment with client objectives and event KPI’s

• Lead forecasting, resourcing, planning for all registration activity in the account

• Partner closely with the client and internal account team to drive innovation and consistency across all cycles

Operational Delivery and Quality Assurance

• Manage the design, build and delivery of registrations systems, ensuring consistency and compliance across all builds.

• Implement robust QA, UAT and release management processes for each project.

• Maintain accountability for data accuracy, GDPR compliance, and alignment with s ISO27001 standards.

Team Development & Leadership

• Lead and mentor a dedicated registration team supporting this client, including managers, coordinators and contractors.

• Foster collaboration, accountability and a solutions focused culture that reflects s and the clients values.

• Support training and development for all registration staff aligned to this account.

Stakeholder & Client Engagement

• Act as the senior point of contact for registration strategy, builds and operations.

• Partner with client stakeholders to anticipate future needs and shape the registration roadmap.

• Collaborate with cross-functional teams (Housing, Speaker & Content, Creative, Comms & Production)

Onsite Leadership & Logistics

• Oversee all onsite registration, badging, and troubleshooting for live events

• Manage supplier and vendor relationships for registration hardware, staffing and logistics

• Ensure documentation, briefings, and contingency plans are in place for every activation.

Innovation, Data and Continuous Improvement

• Champion new technologies, workflows, and integrations that enhance the attendee experience and operational efficiency.

• Lead post event reporting and insights, turning metrics into actionable improvement plans

• Maintain and evolve the client-specific registration playbook to ensure consistency, scalability, and continuous enhancement

What you will bringPersonal competencies

In this role you should exude the following competencies:

• Confident leader who inspires excellence and accountability

• Strategic thinker with strong operational discipline

• Excellent communicator with executive level experience

• Collaborative, with client focused mindset

• Data-driven and detail-oriented problem solver

• Calm and solution-oriented under pressure

Skills/experience

And should have the following experience:

• 10+ years in registration or event-technology roles, with advanced RainFocus expertise

• Deep RainFocus expertise and familiarity with large scale enterprise event eco systems

• Proven experience managing long-term client relationships and complex event portfolios

• Strong commercial acumen and supplier management experience

• Advanced proficiency in excel, reporting tools and relational databases

• Track record of leading teams and developing teams within an agency or event delivery environment

Why you'll love working hereBenefits

• PTO – 20 days plus public holidays
• Summer Hours
• Birthday Day Off

• 401k – access to fund for employee contributions

• Health Care – employee cover and dependent cover offered

• Dental & Vision
• Life Insurance
• Health Advocacy Program

• Wellbeing & Inclusion Initiatives including access to an EAP

• Family Leave & Adoption Assistance
• Rewards & Recognition incentives
• Volunteering Day
• Cell & Wi-Fi allowance
• Generous Talent Referral Scheme
• Time Off in Lieu

Other Requirements• Based in the USA.

• Quiet home environment from which to work (although the successful candidate may be required to be office based and have the ability to travel to the office to aid team collaboration or meet client needs).

• Minimum of 25MB download and 2MB upload speed for home broadband capacity to meet homeworking business requirements.

• Liking for and ability to undertake international travel thorough the calendar.