Quality Control Specialist, Transcription (Full-Time)

Location: Remote (must be located in CO, DC, IL, KS, MD, MO, WV, or VA)
Clearance: Public Trust

Citizenship: US Citizenship Required

Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At , we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Quality Control Specialist, you'll be the cornerstone of this mission, ensuring the fidelity of key conversations, bridging communication gaps, and ensuring the archival of critical proceedings. Because at , it's not what we do, it's why we do it.

Responsibilities & Duties:

• Proofread transcripts of legal proceedings, witness interviews, body cam recordings, and other complex legal, virtual, and real-world interactions.
• Review transcripts for accuracy, spelling, grammar, punctuation, and formatting.
• Ensure transcripts are compliant with applicable legal and customer-specified standards.
• Verify formatting guidelines and template rules are applied consistently across transcripts produced by multiple transcriptionists.
• Transcribe, re-transcribe, and correct transcripts that do not meet standards.
• Guarantee 99-100% accurate transcripts are delivered to the customer.
• Develop mastery of proprietary cloud-based transcription platform, and provide actionable feedback as needed to drive product improvement.
• Maintain strict confidentiality of all conversations and documents, adhering to privacy laws and company policies regarding sensitive information.
• Provide excellent customer service.

Qualifications:Education/Experience:

• Certified by the American Association of Electronic Reporters and Transcribers (AAERT); or a minimum of one year of experience transcribing, often without log notes, digital recordings of multi-channel courtroom or other fast-paced and sometimes lengthy courtroom proceedings involving multiple parties.
• Knowledge of and experience using transcription equipment and software to facilitate the transcription of digital audio recordings in which more than one speaker is speaking at once.

Required Skills:

• Exceptional attention to detail: Notices small inconsistencies others overlook (e.g. spacing, speaker labels, timestamps, repeated words).
• High conscientiousness: Strong internal drive to "get it right," even when errors are minor.
• Pattern recognition: Quickly spots deviations from formatting rules, style guides, or speaker logic.
• Efficient and deadline-oriented: Self-motivates and consistently manages varying workload within allotted timeframes.
• Excellent command of the English language.
• Familiarity with general transcription standards, practices, and formatting guidelines.
• Ability to consistently follow detailed policies and procedures, as well as maintain organized billing and other records.

Desired Skills:

• Ability to type 65 Words Per Minute (WPM) or faster.
• Experience transcribing legal proceedings and interviews.
• Familiarity with For The Record (FTR) and/or VIQ RC Player.
• Fluency in one or more languages besides English.
• Willingness to occasionally perform transcription in-person at a customer site, if needed.

Join and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary: $40,000+ DOE