Quality Assurance Analyst at SMDigital | GlassEver Jobs

Quality Assurance Analyst at SMDigital | GlassEver Jobs

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Jobs / Quality Assurance Analyst

Quality Assurance Analyst

Philippines Oct 18, 2026
QA-Analyst Call-Center-Quality-Assurance QA-Specialist Quality-Analyst Quality-Testing-Analyst Quality-Control-Analyst Software-Quality-Assurance-Analyst IT-Quality-Assurance-Analyst QA-Test-Analyst Quality-Assurance

Job Description

WHATYOU'LL OWN
  • Monitor inbound and outbound calls, emails, and chat interactions
  • Evaluate teammate performance against quality standards and company guidelines
  • Assess demeanor, technical accuracy, customer service delivery, and compliance
  • Provide clear, constructive, and actionable feedback to teammates and team leads
  • Identify trends, flag recurring issues, and recommend process improvements
  • Partner with operations and leadership to continuously raise the bar
WHOYOU ARE
  • 3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)
  • Detail-oriented — you catch what others miss, and you do it with care
  • A confident, empathetic communicator who gives feedback that uplifts, not discourages
  • Analytical thinker who can spot patterns and translate them into actionable insights
  • Familiar with QA tools, scorecards, and calibration processes
  • Self-driven and thrives working independently in a remote environment
  • Flexible with shifting schedules and committed to consistency
WHAT WE OFFER
  • Full-time remote work with a complete WFH support program
  • Maxicare HMO + PhilHealth coverage
  • SIL, PTO, and a special birthday leave
  • Paid vacation leave
  • Zero-interest employee loan program
  • Performance bonuses and merit-based recognition
  • Monthly Gen Pow-Wows and team engagement events with prizes
  • Arvios Leadership Development Academy and workshop programs
  • Monthly 1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
  • Stable internet connection with at least 100 Mbps postpaid
  • Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
  • For Windows users: Windows 11 OS is required
  • Noise-Cancelling Headset
  • Dual Monitor is mandatory
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

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