Quality and Billing Operations Specialist | Edlight

We’re looking for a Quality and Billing Operations Specialist to join Edlight — a business that builds AI products and expert services for students and professionals.

What you’ll be focusing on:

• Processing fraud alerts from payment providers.
• Managing new chargebacks in payment systems and creating tasks in the CRM.
• Addressing Solidgate prevention alerts and RDR chargebacks.
• Issuing refunds.
• Reviewing and handling potential chargebacks.
• Handling Billing tasks in CRM.
• Verifying suspicious customers.
• Analyzing operational efficiency and KPI adherence.
• Updating relevant articles and guides in the knowledge base.
• Analyzing refund and chargeback data trends.
• Working with English-language texts, documentation, policies, and correspondence.

You are our ideal candidate if you:

• Have English at C1 (Advanced) level, both written and spoken, as a must.
• Have advanced Microsoft Excel skills.
• Have basic Fraud & Risk Management skills for manual operational tasks.
• Have Payment Operations expertise: Refunds, Alerts, Disputes.
• Have basic knowledge of payment systems.
• Have basic CRM & Process Management skills.
• Have the ability to process a large volume of tickets.
• Have the ability to navigate multiple systems.
• Have the ability to work with repetitive operational processes while maintaining a strong eye for anomalies and errors.

Our hiring flow:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Test task.
• Step 4: Reference check.
• Step 5: Job Offer!

What you can expect from working with us:

• Strong team and growth environment
• Work alongside experienced and motivated professionals. This enables rapid professional growth and high performance.
• Remote work & flexible schedule
• You can start your workday anytime between 8:00 AM and 11:00 AM (Kyiv time) and finish between 5:00 PM and 8:00 PM, considering team collaboration hours. You’re also welcome to visit our office in Kyiv or coworking spaces in Lviv and Warsaw.
• Time to recharge
• 28 working days of paid vacation per year, 30 sick leave days, and all public holidays observed. You can also arrange a workday transfer — swapping a working day with a day off and vice versa.
• Health & well-being support
• For the team in Ukraine — medical insurance, compensation for sports activities, books, and therapy sessions. We care about physical and mental well-being because we play the long game.
• Learning & development
• Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
• Team time
• Quarterly online or offline team-building events. We know how to not only work together but also connect beyond daily tasks.
• Social Impact
• The Ukrainian Victory Support program and other charitable initiatives aimed at supporting Ukraine.

Gifts for special occasionsWe celebrate important moments together — we give gifts for special occasions in your life and career.