Key Highlights

• Job Title:Product Expert

• Location:Fully remote, with travel to Gateshead regularly

• Reporting to:Chief Product Officer

• Salary Range:£35,000 - £42,000 (depending on experience)

About Us

is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey.

combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and re-engage customers with precision.

What we do

• We provide a full-funnel Agentic Marketing Platform, combining:

• Real-time behavioural analytics and intent scoring

• AI-powered search, recommendations, and agentic decisioning

• Onsite personalisation and A/B testing

• Cross-channel activation (email, SMS, paid media)

• CRM/CDP integrations and first-party data orchestration

• Retail media and monetisation capabilities

Who we are

We are a global team of 90+ people across the UK, France, Spain, Italy, and Eastern Europe.

We are profitable, growing, and operating with a clear mindset:

• We build, not maintain
• We prioritise outcomes over activity

• We operate with low ego and high accountability

• We challenge ourselves to step outside our comfort zone

Our Values

At , we care about people; it’s our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company.

• Continuous Innovation:Collaborate, innovate, and celebrate!

• Premium Execution:Excellence Delivered Every Time!

• High Curiosity: Embrace your inner child - ask why and listen!

• Proactive Collaboration: United, we work together and lead the way!

• Ultimate Passion: Infuse passion into every action!

Job Summary

We are seeking a proactive and detail-oriented Product Expert to join our Product team at . In this role, you will be instrumental in empowering our teams to use our product effectively and consistently, ensuring homogeneous standards. You will also act as a bridge between internal teams and the product roadmap by gathering, prioritising, and sharing actionable feedback for continuous improvement. If you are passionate about creating seamless learning experiences, driving cross-team collaboration, and contributing to the success of our product, we’d love to hear from you!

Key ResponsibilitiesTraining & Education

• Deliver comprehensive product training sessions to collaborators

• Develop and manage an e-learning program to onboard new hires and enhance product understanding

• Create and maintain, with our Sr. Product Expert and a Product Marketing Manager, an up-to-date, compliant user guide for the product to frame its usage across the organisation

Support & Engagement

• Monitor and respond to employee queries on the “ask-” Slack channels promptly and effectively

• Organise feedback sessions with the CSMs, aggregate insights, and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap

Compliance & Consistency

• Ensure consistent, compliant use of the product across teams in adherence to our standards

• Make the link between the structure of the commercial offer and the use of the product accordingly

• Support the pre-sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites

Collaboration & Improvement

• Work closely with cross-functional teams to identify and address training gaps and process improvements.

• Contribute to technical discovery sessions on innovation development areas

Qualifications & Experience

• Proven 2-5 years' experience in a product-related and/or presales role

• Organisational rigour and proactivity.

• Ability to prioritise and handle multiple tasks simultaneously.

• Excellent written and verbal communication skills, with experience creating user guides, training materials, and e-learning programmes.

• Adept at facilitating training sessions and fostering engagement across different teams.

• Experience gathering and analysing feedback to inform product improvements is a plus.

• Familiarity with collaboration tools (Slack, Confluence, and project management platforms…)

Perks & Benefits

We value our employees at , so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country.

⏱ Flexible hybrid working

🌴 25 days annual leave + public holidays + your birthday off

💗 Health Cash Plan

🫶 Employee Assistance Program (EAP), including 24/7 GP access

🏡 Life Insurance💰 Up to 5% matched pension contribution

🚲 Tech & Cycle to Work salary sacrifice schemes

🎊 Annual company meet-up🎉 Monthly social fund🍼 Enhanced parental leave💟 Volunteering Days🏅 Long Service AwardsSupport & Equal Opportunities:

If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience.

✨ We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age.

Interested? Apply now! 🚀

We’d love to hear from you! If you’re excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.