Solvd US

Our organization is redefining claims management across the auto and property space through a blend of AI innovation, proprietary technology, and expert-led services that deliver measurable results for insurers, fleets, rental, TPAs/MGAs, and adjacent industries. Our US team combines automation, intelligence, and human expertise to simplify complex processes — accelerating cycle times, reducing costs, and improving outcomes across appraisal, repair, subrogation response, and auto/property estimating. Our solutions help customers move beyond digital claims to a model that’s faster, smarter, and simpler — grounded in data accuracy, transparency, and customer experience.

As part of the Solvd Group, operating in 46+ countries, our mission is to drive results today while shaping the future of claims. From FNOL to final settlement, we connect technology and expertise to deliver precision, performance, and confidence at every stage.

Position Overview

This role configures and supports two platforms: Gateway, our claims and vehicle repair management platform, and Hubcap, our repair shop and contractor network management tool. You will also support other Solvd US applications and teams as needed. You will work directly with a product manager to turn client requirements into working configuration, test it, take it live, and support it after launch.

Both platforms are highly configurable. Most client needs are met by setting it up correctly, not by writing new code. You are the person who sets it up correctly and makes that setup repeatable.

Applicants within a commutable distance to Lenexa, Kansas are preferred, though remote candidates will be considered. At this time, we are offering employment in the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MN, MO, MT, NV, NJ, NY state, NC, OH, OK, PA, SC, TN, TX, VA, WA, WI.

Key ResponsibilitiesConfiguration

• Configure Gateway and Hubcap to onboard new clients: workflows, business rules, user roles, templates, notifications, and data mappings.
• Build and maintain configuration standards and checklists so each client setup takes less time than the last.
• Keep an accurate record of each client's configuration.

Support

• Serve as second-level application support. Troubleshoot issues, reproduce defects, and determine whether the cause is configuration or not.
• Fix configuration issues directly. Route code defects to engineering with clear steps to reproduce.
• Track open issues to closure and keep the product manager and operations informed.

Delivery

• Work with the product manager to clarify requirements and confirm the configuration meets them.
• Write test cases and build test files. Run testing and support user acceptance testing with clients and operations.
• Prepare release notes and configuration documentation for each go-live.
• Monitor new clients after go-live and resolve issues quickly.

Improvement

• Identify manual, repeated steps in setup and support. Propose fixes through templates, scripts, automation, or AI tools.
• Use AI tools for documentation, test cases, and analysis. Check the output and protect client data.

Required Qualifications

• 2–4 years in application support, implementation, configuration, or technical support for a software product. SaaS preferred.
• Hands-on experience configuring a business application, such as a workflow tool, rules engine, CRM, or claims system.
• Methodical troubleshooting. You can read an error message, isolate a problem, and write a clear defect report.
• Experience with software testing and user acceptance testing.
• Experience working in Jira, including creating, updating, and tracking tickets.
• Clear written communication with technical and non-technical people.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Experience in insurance claims, auto physical damage, fleet, or property.

· Basic SQL or strong Excel skills.

• Familiarity with APIs, file formats (CSV, JSON, XML), and data mapping.

· Experience working on an Agile team.

• Regular, practical use of AI tools in daily work.

Values

We hire for drive and for fit with how we work.

• Built around people. You make the platform easier for clients and our operations team to use. You explain what you configured in plain terms.
• Progress through partnership. You work side by side with the product manager, engineering, and operations. You ask instead of assuming. You welcome review of your work and review others' work in return.
• Innovation that drives real results. You look for ways to make setup faster and support tickets fewer. You do not settle for a workaround that will break next month.
• Own the outcome. You stay with an issue until it is closed.

What we offer

• Comprehensive benefits, including health, dental, vision insurance, and more.

· 401(k) plan options

• Paid time off, sick time, and paid holidays.
• The opportunity to grow with a dynamic, innovative team in a startup-like culture.

Salary: $62,000-72,000