Premier Account Executive, NAM

Role Purpose

The Premier Account Executive, NAM is a senior individual contributor responsible for driving new logo and expansion revenue across 's Premier accounts in North America. The role owns the full sales cycle — from prospecting and qualification through to commercial close — targeting large, high-value enterprise organisations deploying contact centre AI and conversational automation. Success is measured by new logo ARR, pipeline coverage, win rate, and the quality of strategic relationships built across the North American Premier account base.

Accountabilities

• Own and deliver new logo ARR and expansion revenue targets for assigned Premier accounts across North America — driving the full sales cycle from prospecting and qualification through to contract signature.
• Build and maintain a healthy, accurately forecasted pipeline — providing the VP of Premier Sales with reliable revenue projections and transparent deal status on a weekly cadence.
• Develop and execute a territory plan for assigned Premier accounts — mapping decision-making structures, identifying whitespace, and aligning Solution Consulting and internal resources to the highest-value opportunities.
• Serve as 's senior commercial representative and trusted technical advisor for Premier accounts — building executive-level relationships and positioning as the platform of choice for contact centre AI transformation.
• Protect 's commercial interests by rigorously qualifying opportunities — avoiding engagements where technical challenges, integration complexity, or compliance constraints outweigh realistic partnership potential.
• Act as the primary source of Premier account market intelligence — feeding structured feedback on buyer priorities, competitive dynamics, and product requirements to Sales leadership, Product, and Marketing.

Key ResponsibilitiesTerritory and Pipeline

• Develop and execute a structured territory plan for assigned North American Premier accounts — defining target account lists, mapping buying centres and decision-making structures, building a multi-channel pipeline development strategy, and applying rigorous qualification methodology (MEDDIC/MEDDPICC) to accurately assess technical feasibility and business value before committing internal resources.

Sales Execution

• Lead the full enterprise sales cycle for Premier account opportunities — from discovery and business case development through solution scoping, commercial negotiation, legal review, and contract signature.
• Lead the preparation and delivery of proposals, RFP responses, technical presentations, and product demonstrations — accurately mapping 's capabilities to each prospect's business requirements and operational context, and acting as a trusted technical advisor who develops a deep understanding of each organisation's contact centre challenges and CX transformation objectives.
• Proactively identify customer needs and build compelling business cases — addressing objections related to integration complexity, compliance requirements, and total cost of ownership to drive solution adoption.
• Facilitate a seamless pre-sales to implementation transition — providing comprehensive knowledge transfer to Professional Services and Customer Success, ensuring clear communication of project scope, contractual obligations, and customer expectations at contract signature.
• Partner with Solution Consultants to scope and position technically credible solutions — contributing to POC qualification, RFP response strategy, and the structuring of proposals that map 's full platform portfolio (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's identified business outcomes.
• Manage complex, multi-stakeholder deal cycles — engaging economic buyers, IT decision-makers, procurement, legal counsel, compliance teams, and executive sponsors — maintaining momentum to advance deals to closure.

Relationship Development

• Build and sustain strong, long-term relationships with executive, financial, and technical stakeholders at Premier accounts — developing multi-threaded coverage that extends beyond individual deal cycles and positions as a long-term strategic platform partner.
• Represent at key North American industry events and conferences relevant to Premier account verticals — building market presence and sourcing pipeline.

Competitive Intelligence

• Maintain current knowledge of the North American contact centre technology landscape — including incumbent platforms (Genesys, Avaya, Cisco, Nuance/Microsoft) and cloud CCaaS providers (Amazon Connect, Google CCAI, NICE inContact, Five9) — and apply account-specific competitive positioning to advance opportunities.

Internal Contribution

• Gather and relay customer feedback and field data to Product Management — providing structured input on unmet requirements, integration gaps, and competitive observations. Provide continuous knowledge transfer to the Sales team and newly hired Sales Engineers on technical insights and competitive positioning across Premier account verticals.
• Maintain Salesforce as the system of record — keeping opportunity stages, ARR values, close dates, and next steps current at all times. Travel within North America up to 20% of the time, including overnight travel, to support prospect meetings, executive engagements, and industry events.

RequirementsKnowledge, Skills & ExperienceRequired:

• Minimum 6 years of enterprise software sales experience, with at least 3 years selling SaaS, CCaaS, conversational AI, or adjacent technology into large North American enterprise accounts.
• Demonstrated track record of achieving or exceeding new logo ARR targets — with experience closing complex, multi-stakeholder enterprise deals with extended procurement and legal processes.
• Deep familiarity with the North American enterprise sales environment — including procurement culture, decision-making structures, and technology buying dynamics across one or more priority verticals such as financial services, insurance, healthcare, utilities, or telecommunications.
• Ability to assess technical feasibility and business value independently — with the commercial judgement to qualify out engagements where technical or compliance complexity outweighs realistic partnership potential.
• Proficiency in leading proposals, RFP responses, technical presentations, and product demonstrations without relying solely on Solutions Engineering support.
• Strong commercial acumen — able to structure, negotiate, and close multi-year enterprise SaaS agreements and navigate complex procurement and legal processes independently.
• Excellent communication skills — able to develop and present executive-level business cases and ROI models to C-suite and VP-level audiences.
• Proficiency with Salesforce CRM and structured sales methodologies (MEDDIC/MEDDPICC or equivalent).
• Willingness to travel up to 20% including overnight. Bachelor's degree in Business, Engineering, Computer Science, or a related discipline.

Nice to have:

• Direct experience selling contact centre, conversational AI, or voice AI platforms into large North American enterprise accounts.
• Established network of CX, IT, or digital transformation decision-makers within North American financial services, healthcare, insurance, or utilities organisations.
• Familiarity with 's platform: OCP, miniApps, Pathfinder, CoPilot, TalkGuard, or OptimizeIQ.
• Experience with competitive displacement of Nuance/Microsoft, Genesys, or Google CCAI within large enterprise accounts.

Note

- Contribute actively and effectively as an integrated team member.
- Act as an ambassador in all interactions.